Customer Service Specialist

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Job description

What are we looking for in our Customer Service Specialist?

Russell Tobin's client is hiring a Customer Service Specialist to work in Grants Pass, OR

Apply Now!

Employment Type: Contract/Onsite (possible Hybrid)

Pay rate: $16/hr. DOE

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures
• Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
• Process customer orders by phone or emails in a courteous, efficient, timely manner with minimal errors.
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
• Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
• Regularly attend and participate in team meetings.
• Give excellent Customer Service to our accounts.

Other duties as assigned by Manager. Specific Duties:

• Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
• Communicating with customers through various channels (Phone, email, chat)
• Effectively communicate additional promotions and services we offer.
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
• Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
• Collaborate with team members and other company departments to ensure overall customer and product satisfaction

Goals:

• Quality Assurance - 90% Rating on calls/emails/chat interactions
• Transactions Per Hour - 8 Transactions per hour worked (6 for chat)
• Accessibility - 85% Availability, minimize unnecessary off line time
• Answered Interactions- 99% of Interactions are answered
• Attendance - Compliance to the attendance policy
• Development & Training - Completion of training and action steps

Specific Skills needed:

• Type min of 35 wpm 10 key by touch Able to communicate via email or chat in professional manner Able to multi task.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $16/hr. DOE

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