Room Attendant

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Job description

We are here to help develop into an ALLSTAR team! We are looking for reliable and friendly room attendants to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.

Position Summary: Responsible for providing exceptional guest service while ensuring each guestroom is cleaned according to property standards.

Essential Functions:

• Perform cleaning of all assigned rooms using established, approved methods which includes, but is not limited to, the following: makes beds with clean sheets, dusts furniture, replenishes guest supplies and towels, cleans bathroom, vacuums, wipes down mirrors and replaces amenities.
• Sweep the patios outside the rooms and wash the windows.
• Prevent loss or damage to hotel or guest property; never leave a guestroom open or a room attendant cart unattended.
• Ensure that all lost and found items are returned to the designated manager.
• Prepare maintenance request forms for all necessary repairs and give to designated manager.
• Ensure that room attendant carts are clean and neat at all times while maintaining an ample level of supplies.
• Perform inspection of all equipment and furniture in your work area daily for any hazards to employees and/or guest.
• Perform re-stocking of cart and cleaning/emptying vacuum at the end of every shift.
• Maintain good response time to guest and management requests.
• Ensure that all guests are greeted.
• Have knowledge of activities in the hotel.
• Represent the hotel in a positive and friendly manner at all times.

Additional Responsibilities:

• Keep work area neat and organized.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.

Qualifications:

• Housekeeping and customer service experience preferred
• Scheduling open for weekends and Mondays preferred.

Physical Requirements:

6-8 hours
Standing/Walking
Crouching/Bending/Stooping
Reaching
Grasping

3-6 hours
Pushing/Pulling
Lifting/Carrying (up to 40 lbs.)

Up to 1 hour
Sitting
Climbing Stairs

Why work for us?

• Competitive Company Benefits - Medical, Dental, Vision, 401k (match) , Employee Life and more!
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 15-16 Hourly Wage

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