General Manager, Operations

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Job description

Office - Brentwood
5410 Maryland Way, Suite 300
Brentwood, TN 37027, USA

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role:

The General Manager, Operations supports the Regional Chief Medical Officer ("CMO") in managing regional administrative operations, cross-enterprise initiatives, regional operations, and projects as assigned by the CNO. The primary function of this role is to multiply the effectiveness of the CMO, by proxying for the leader in relation to regional projects, regional implementations, and the implementation of strategic planning processes. This position has a visible presence throughout the region and work progress relies on this person's ability to establish professional relationships with regional leaders, Sound functional leaders, as well as hospital and health system C-suite executives and their support personnel.

The Details: This is a remote opportunity with requirements of quarterly travel (3-5 trips per year) and availability after hours by cell/text.

In this role, you will be responsible for:

• Implementing strategic planning processes, organizing tasks as well as parties responsible, tracking deadlines, providing reminders, and reporting progress updates to the CMO.
• Building dashboards, pivot tables, performance metrics, and clinical reports as requested.
• Data Ownership, including the maintenance and integrity of regional data resources in Salesforce and SharePoint.
• Independently gathering material and data points from various sources to create first drafts of presentations and documents.
• Managing regional events, including creating materials, coordinating presenters, managing budgets, and arranging facilities.
• Acting as a delegate in UKG (for PTO requests), Concur (expense & travel), and Yooz (G&A invoices).
• Analyzing regional reporting, identifying concerning trends, and collaborating with leadership to drive improvements.
• Identifying areas for operational improvement and drafting proposed solutions for the CMO.
• Monitoring the G&A budget, tracking allocations, and ensuring budget accuracy.
• Partnering with Leadership to ensure completion of annual education requirements.
• Managing and overseeing all new site implementations for the region.
• Leading the annual Net Promoter Survey (NPS) project for the region.
• Managing the Retention Risk Process for the region.

What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Self-Starter: Demonstrates the ability to jump in and start tasks with limited direction.
• Intellectually curious: Demonstrates a genuine interest in learning new things.
• Resourceful: Proactive willingness to utilize available information and tools.
• Relationship Building: Ability to create and nourish healthy relationships.
• Teamwork: Ability to work in a highly matrixed organization.
• Communication: Ability to speak, write, and listen clearly.
• Strategic thinker: Ability to look at the big picture and develop a plan of action.
• Customer Focused: Puts customer needs first.
• Work Ethic: Dedication to getting the job done well and on time.

Knowledge:

• Bachelor's degree required, preferably in Business or Finance.
• Working knowledge of business operations, data informatics, and quality measures.
• Excellent interpersonal and communication skills.
• Expert level skills with Microsoft Office Suite, including Project, Excel, and PowerPoint.

Experience:

• 5+ years of experience leading collaborative projects with stakeholders.
• 5+ years' experience in operational management, managing multi-site operations.
• Experience in project management processes and knowledge of project management software tools.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

This job description reflects the present requirements of the position and is subject to amendment.

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