Customer Service Representative

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Job description

What are we looking for in our Customer Service Representative?

Russell Tobin's client, an Italian Eyewear conglomerate company is hiring a Customer Service Representative to work remotely

Apply Now!

Employment Type: Contract/Remote role, but has to pick the equipment from office

Pay rate: $13-$17/hr. DOE

Responsibilities:

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

• Assists customers telephonically and non-telephonically with service and support issues.
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client Retail expectations.
• Uses courteous and professional language.
• Works effectively in a team environment.
• Creates a win-win resolution to problems.

Basic Qualifications:

• High School/ equivalent or Relevant work experience
• Ability to produce quality and professional written correspondence with customers
• Ability to demonstrate and perform basic math
• Customer service orientation
• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
• Commitment to providing resolution to customer issues on the first contact
• Strong English comprehension and a good command of grammar

Preferred Qualifications:

• Associate degree or higher
• Previous experience in a telephonic or personal customer contact position
• Client Retail store/field experience

Requirements:

• HS diploma and experience is great. Can train someone right out of school with the thorough 3-week training program.

Nice to have:

• Flexibility

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $13-$17/hr. DOE

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