IT Manufacturing System Specialist

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Job description

The LG Energy Solution-Honda joint venture has partnered with Rose International for Direct hire recruiting services for this role.

The Manufacturing System Specialist supports our line of Manufacturing Execution Software (MES) and maintains a high standard of service to our customers worldwide

Responsibilities:

Develop a working knowledge of the L-H Battery systems products and apply learned skill sets while supporting L-H Battery customers

Serve as the first point of contact for customers, handling support requests and system related questions over the phone and by email

Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA)

Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion

Maintain ongoing relationships and proactively resolve reported issues

Detect issues, make reports & inform appropriate parties so that corrective actions can be taken

Work closely and collaborate with the Production teams, Quality team and the Engineering team during software release cycles

Education/Experience:

Bachelor's Degree Information Technology or in related field is preferred

Basic SQL database and SQL querying experience

0-3+ years in previous customer service/support (Desktop Support, Help Desk Support, Customer support)

SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience is a plus

Experience in Manufacturing

Knowledge/Skills:

Demonstrate strong customer relationship skills. Must have the ability to work with all levels of technical expertise

Microsoft OS knowledge

Basic Network and IT understanding

Excellent problem solving/troubleshooting skills

Ability to quickly learn and comprehend ever-changing technology

Ability to occasionally work extended hours to meet project deadlines

Excellent verbal and written communication skills

Flexibility with scheduling to cover support for all North American regions

Experience performing process innovation

Self-Directed and ability to work in a diverse workforce

Participate in remote meetings with LG Energy solution Teams as needed

Bilingual skills, writing and speaking, in English and Korean is a plus

Additional requirements:

Comply with company Personal Protective Equipment (PPE) requirements

Able to work in both office and manufacturing environments

Prompt and regular attendance within our onsite operations

Flexibility to work adjusted shifts as necessary

Are you ready to join us in our journey toward a better world? Start your future with us, where we are building tomorrow, together. Welcome to The LGES - HONDA Joint Venture! What differentiates The LGES - HONDA Joint Venture and makes us an employer of choice?

Total Rewards:

Competitive base salary

Paid time off, including vacation & paid holidays

Ability to earn compensatory time off

Industry leading benefit plans (Medical, Dental, Vision, Rx)

Shift premium (when assigned)

401K plan with company match

Relocation assistance (if eligible)

Career Growth:

Advancement opportunities

Education reimbursement for continued learning

Training and development programs

Additional Offerings:

On-Site cafeteria

On-Site recreational area

On-Site wellness area

Clean, climate-controlled environment

LGES-Honda Joint Venture, L-H Battery Company, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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