Customer Experience Specialist

---

Job description

Job Title: Customer Experience Specialist

Location: Dayton, Ohio (on-site)

Salary Range: $47,000 - $68,000

About Us: Our client is dedicated to providing exceptional products and services to their customers. They believe that a remarkable customer experience is at the heart of their success. They are seeking a passionate and dedicated Customer Experience Specialist to join their team and help them continue delivering top-notch customer service.

Job Description: As a Customer Experience Specialist, you will be the frontline representative, responsible for ensuring that customers have a seamless and positive experience from start to finish. You will handle customer inquiries, provide solutions to their problems, and work to exceed their expectations. Your role will be essential in building and maintaining strong relationships with customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email in a timely and professional manner.
• Enter customer orders into CRM quoting software.
• Resolve customer complaints and issues by identifying the problem, offering solutions, and following up to ensure satisfaction.
• Educate customers on product features, services, and company policies.
• Track and document customer interactions and feedback in the CRM system.
• Collaborate with cross-functional teams to improve overall customer experience and identify areas for enhancement.
• Maintain a positive and empathetic attitude toward customers at all times.

Qualifications:

• High school diploma or equivalent; a bachelor's degree in business, communication, or a related field is preferred.
• Proven experience in a customer service or customer experience role, preferably in a fast-paced environment.
• Strong communication skills, both written and verbal, with an emphasis on active listening.
• Ability to handle challenging situations with patience, professionalism, and empathy.
• Familiarity with CRM systems and practices.
• Proficiency in using customer support software, email platforms, and social media tools.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent time management skills and the ability to multitask.
• A team player with a collaborative approach to work.

<!– job description page –>