LPN CALL CENTER TRIAGE

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Job description

Summary: This position supports the Organization in the following manner: Performs administrative desk triage Schedules patient appointments Manages incoming refill requests according to procedure Calls patients will abnormal lab results and answers patient calls about lab results Calls patients who are discharged from hospital or ER to schedule with provider for transitional care management Manages paperwork coming into the clinic, assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time. Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps. Administers nursing care to those with medical conditions or injuries Includes working in and taking calls for family/internal medicine, OB/GYN, and pediatrics. Maintains medical records Reports to: Clinical Manager Supervises: No Dress Requirement: Scrubs in accordance to Heart of Ohio Family Health's dress code policy Work Schedule: F/T Monday through Friday during standard business hours Times are subject to change due to business necessity FLSA Non-Exempt Job Duties, these are considered essential to the successful performance of this position: Perform clinical administrative desk work, notify patients of abnormal lab results, phone triage, and paperwork. Care coordination of patients discharged from hospital/ER. Pulling Emergency Room Reports prior to patient visit with provider. Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps, including tracking of patients due for pap smears. Manages paperwork coming into the clinic and needed internally for prescription assistance, bariatric surgery, etc. Assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time. Distributes educational material to patients, as directed. May collect and maintain statistical data Participates in the training of new Medical Assistants and call center staff. Provides support and clinical perspective to call center staff and call center coordinator. Follows all laws and regulations and adheres to all of the Organization's policies and procedures, especially the hazardous, health and safety procedures Assists with resolving LabCorp patient issues such as communicating with providers to advise them of diagnosis codes that may need changed. Assists with reconciling LabCorp information that comes into the system incorrectly and matching to the appropriate patient. Prior authorizations When the Lead LPN at the clinic is unavailable, serves as lead for the clinic. In limited circumstances, assists with patient room and typical nurse floor duties. Other duties as assigned (non-essential) Job Qualifications (Experience, Knowledge, Skills and Abilities) Licensed Practical Nurse license in the State of Ohio Required Associates Degree in nursing Skill of phlebotomy Prior vaccine and immunization experience, preferred Ability to work with supervision and make decisions based on established policies and procedures Skills to expertly deliver exceptional health care to the public Ability to successfully work in unison with others to create an efficient, harmonious work environment Demonstrates competency in working sensitively and respectfully with people of various cultures and social status Knowledge of federal, state and local laws and regulations pertaining to health care and safety Ability to communicate (orally and in writing) in a professional manner Ability to maintain an established work schedule to ensure dependability and accuracy of work quality Facility Environment: Heart of Ohio Family Health Centers operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant. This position's primary work area is patient examination rooms and nursing stations. The patient examination rooms and nursing stations areas are: kept at a normal working temperature sanitized daily maintains standard office environment furniture with adjustable chairs maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height

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