Help Desk Analyst

---

Job description

100% On-site

Required Skills:

1. 2 Years IT experience.

2. 2 Years Troubleshooting experience.

3. 2 Years experience documenting procedures.

Desired Skills:

Experience using ServiceNow is required.

Retail customer service experience is desired.

Service Desk experience is required.

Responsibilities:

1. Understanding of Desktop Support and Software Licensing Services.

2. Ability to image machines and install complicated software.

3. Uses creativity and innovation to automate and streamline processes and procedures.

4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.

5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.

6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)

7. Troubleshoots basic network, software, printing and/or installation problems

8. Supports staff hardware moves for facility reorganization.

9. Experience with ServiceNow and Knowledge Base preferable.

10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).

11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

<!– job description page –>