Sr. Patient Financial Advocate

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Job description

Location: ONSITE at a Medical Facility in Norwood, OH

Hours: Monday-Friday, 8:00am - 4:30pm

GENERAL SUMMARY:

The goal of the Senior Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by, contacting the patients by telephone and screen them to determine if the patient is eligible for state, county, and federal assistance programs.

Essential Duties and Responsibilities:

Screen patients for eligibility of State and Federal programs

Identify all areas of patients needs and assist them with an application for the appropriate State or Federal agency for assistance

Initiate the application process when possible

Advise patients of the appropriate assistance program(s) to best suit their individual needs

Provide detailed instructions to patients regarding securing all available program benefits

Advise patients of program time limitations and ensure that all deadlines are met

Complete all necessary steps in locating patients and involving the outside field staff when necessary

Obtain all necessary information from patients upon the initial contact when possible

Record thorough and accurate documentation on patient accounts in the CUBS system

All documentation in the CUBS system should be clear and concise

Maintain a positive relationship with patients throughout the entire application process

Assess the status and progress of applications

Contact government agencies when necessary

Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.

Other duties as assigned or required by client contract

Maintain good working relationships with State and Federal agencies

Resolve accounts in a timely manner

Meet daily productivity goals and objectives as assigned by management

Maintain confidentiality of account information at all times

Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct

Maintain awareness of and actively participate in the Corporate Compliance Program

Maintain a neat and orderly workstation

Assist with other projects as assigned by management

Educational/Vocational/Previous Experience Recommendations:

High school diploma or equivalent is required

Prefer previous customer service/call center experience

Prefer 1-3 years experience with medical coding, medical billing, eligibility (hospital or government, or other pertinent medical experience

Proficient PC knowledge and the ability to type 30-40 wpm

Ability to effectively work and communicate with coworkers, patients, and outside agencies

Ability to present oneself in a courteous and professional manner at all times

Ability to stay on task with little or no management supervision

Demonstrate initiative and creativity in fulfilling job responsibilities

Excellent organization skills

Ability to prioritize multiple tasks in a busy work environment

Reliability of task completion and follow-up

Working Conditions
:

Must be able to sit for extended periods of time.

For Remote Work from Home - must have a quiet, private area to perform work

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