Operations Supervisor, Truck Services

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Job description

Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.

Basic Job Functions:

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

The Operations Supervisor of Truck Services is responsible for the safe operation and overall long-term success of the Nucor Logistics Truck Services Team. The Operations Supervisor will provide, guidance, support, and mentorship, to ensure teammate growth as well as successful task coordination/coverage and clear communication to both internal as well as external audiences. The Truck Services teammates reporting to this position will include Business Analysts and Logistics Coordinators responsible for providing support services related to logistics systems, Parcel, LTL and full truck load movement of freight across the enterprise, both inbound and outbound. Occasional after-hours support for emergency requests may be necessary to ensure the timely shipment of Nucor freight to our customers.

Additional Functions include, but are not limited to,

• Maintaining and building alignment across product groups for truck related best practices

• Fostering a self-managing, self-improvement mind-set through all direct reports

• Building strong relationships across the NLG leadership team, Nucor teammates in logistics leadership roles and Nucor Business technology teams, to ensure alignment and coordination of logistics related activities

• Being accountable for team performance and communication

• Staying current with industry trends and promoting continuous learning

• Ensuring truck services support offerings are well defined, tracked and connected to the enterprise needs

• Willingness and ability to travel 25%

Minimum Qualifications:

• Minimum 3 years of prior supervisory experience

• Bachelor's degree in logistics, business or related fields

• Proven knowledge of safety best practices as it pertains to truck loading, shipment and unloading

• Proven ability to develop solutions with transportation service providers and subject matter experts.

Detailed Selection Criteria:

Team Leadership: Develop and guide a high-performing support services team, fostering a culture of collaboration, innovation, accountability and teammate development.

• Judgment/Decision Making: Demonstrated ability to consider the relative costs and benefits of potential actions to choose the most appropriate path.

• Communication Skills: The ability to give full attention to what others are saying and communicate information so that others will understand.

• Organization: Develop systems, processes, and expectations that allow high volumes of work to be completed in a sustainable, consistent, high quality, manner

• Proactive Problem Solving: Ability to analyze and navigate through complex business, data, and application processes to deliver maximum value to Nucor.

• Business Acumen: Experience working within industries with multiple locations, multiple product lines and a variety of nuanced requirements. A firm grasp of financial and operational decision impacts

• Initiative: Proactively seeks out innovative ideas, opportunities for improvement, and willingly takes on new responsibilities and challenges

Preferred Qualifications:

Strong analytical skills with demonstrated experience assessing complex operational challenges and identification of root causes with an aptitude in developing effective solutions

• Experience evaluating logistics processes, truck transportation compliance and supply chain management technologies

• Proven track record with managing a call queue, email queue or other support services teams via phone, chat and email channels

• Experience with system support, system implementations, managing user enhancements and delivering user training.

• Experience with Power BI, Tableau or other similar reporting tools

• Strong demonstration of Nucor's safety culture

• Experience with driving innovation across multiple business units

• Experience with business process mapping and root cause analysis tools and techniques

• Ability to deliver presentations by connecting to the appropriate audience's needs.

• Transportation Certifications (CTP, CLTD), Project Management certification (PMP/PMI) or quality assurance certification (Six Sigma).

• Strong technical aptitude with Sharepoint, Teams and other collaboration tools

• Demonstrated experience hiring, coaching and inspiring a high performing team.

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