Customer Service Representative

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Job description

Customer Service Representative

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!

In this role, you will be responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls, emails from customers to answer questions, process request for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.

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This is an onsite position located in Broadview Heights, OH.

What You Will Do:

• Professional and effectively answer incoming calls from customers that include our policyholders and sale force by following company policies and procedures.
• Address customer questions, make policy changes, research complaints, trouble shoot issues and document all calls.
• Process daily requests from customers with high accuracy and attention to detail.
• Ongoing training with products and processes within the customer service department.
• Daily review and preparation of all incoming documents and policyholder requests received in office.
• Assist with daily workflow and distribution of processing including the scanning and indexing of documents to our imaging system.
• In constant communication with team concerning incoming documents from policyholders and agents throughout the day.
• Watch for trends, issues or potential fraud and bring to management's attention.
• Complete assigned projects and required courses in the planned timeframe.

What You Can Bring:

• High School Diploma or equivalent.
• One-two year customer service experience required.
• A high level of integrity, confidentiality, flexibility and support of management is always expected.
• Strong analytical skills and high attention to detail.
• Individual must be a team player and be able to work independently.
• Positive, patient and helpful attitude.
• Excellent verbal communication skills.
• Excellent organization and time management skills.
• Ability to handle multiple tasks with deadlines.
• Ability to independently identify, research and resolve issues.
• Must be able to handle a fast-paced environment and still maintain a high level of accuracy.
• Proficient in Word, Outlook and Excel.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.

At Globe Life, your voice matters.

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