Field Service Engineer

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Job description

Service Engineer

Department: Installation & Paid Services

Position Reports To: Service Manager

FLSA Status: Hourly, Non-exempt

Percent of Travel Required: up to 100%

Position Overview

The Service Engineer is responsible for providing installation, commissioning, start-up support, maintenance, and repair of Company products and machines at various customer locations. The Service Engineer is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting spare parts and modifications for the equipment and conducting customer training, in addition to providing training and support to other service personnel. This position has significant customer interaction, requiring dedication and professionalism.

Primary Functions & Responsibilities

Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment

Provide technical support and customer training

Perform emergency service at the customers' locations as needed to ensure the full functionality of Company equipment. Provide on-call technical phone support and response to equipment and customer issues

Provide required service documentation and daily/weekly service reports relating to all functions performed

Provide support and basic training to other Service Engineers in the department

Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities

Promote Company and its products, processes and values

Other duties as assigned

Knowledge, Skills and Abilities

Ability and willingness to learn Company project processes and understanding of automation and industrial washer components, their functionality and operation

Ability to diagnose and repair problems independently

Ability to read mechanical, electrical and pneumatic drawings

Ability to read and understand PLC software and implement updates is required (Siemens, Allen Bradley, Mitsubishi)

A strong technical aptitude and ability to trouble shoot issues and recommend solutions

Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics

Excellent work ethic and the ability to work independently and with little supervision

Highly developed organizational, oral and written communication skills

Special Position Requirements

Frequent domestic and international travel as required by the customer; must be able to travel, and maintain the ability to travel to customers as required. Ability to work at customers' locations in North America, must be able to enter Canada and Mexico

Ability to travel on short notice even on weekends and holidays

Ability to be available and on-call 24 hours per day

Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed

Minimum Qualifications

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