System Support Representative with Security Clearance

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Job description

System Support Representative System Support Representative II (SSR)
Grand Forks Air Force Base
Grand Forks, North Dakota HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran and woman owned company with locations nationwide. HX5 is currently seeking a System Support Representative to support mission planning at Grand Forks Air Force Base. Essential Duties and Responsibilities A standard USAF SSR provides support for MAJCOM Certified MPE and individual MAJCOM approved non-MPE for full-support customers. They also provide administrative system functions/support for the complete spectrum of mission planning systems at various commands, including Combatant Command and USAF installations worldwide. Some of these systems may be virtually contained on cloud/edge servers. Maintain hardware/software configuration management and control of certified and/or MAJCOM-approved MPEs, including all items listed on each MPE letter. SSRs will use Enterprise/MAJCOM - approved procedures/methodology for hardware support and maintenance (e.g., cloning, TCTO updates, anti-virus, etc.). SSRs will use Enterprise/MAJCOM - approved procedures/methodology for software support and maintenance (e.g., JMPS Falconview MPE, AGM MPE, etc.) Maintain hardware/software configuration management and control of other mission planning spectrum applications as approved by applicable MAJCOMs/Combatant Commands (Non-MPEs). Ensure all system reporting/system configuration specification information in the Fielded Reporting Tool (or other designated tracking tool utilized by the Govt for system configuration tracking/reporting) is current (verifying configuration update completion(s) with "current as of" dates submitted upon update(s). This tool provides real time information for every computer system that is sustained by each SSR. It includes (but is not limited to): MPE version, SDC version, date of latest TCNO patches, date(s) of data updates, type(s) of hardware, type of connection (including stand-alone), and other information about the Mission Planning Systems in the field. This information is reported in a searchable and filterable centrally accessible tool, which is currently MPC. A minimum of 90 percent of configuration dates/updates must be in compliance with approved configurations at all times. For mission planning computer systems requiring further maintenance actions, the contractor shall exercise warranty actions/repairs, locally, or pack/ship unserviceable systems to be returned for disposition through the Government End Item Manager. Install MPE upgrades and aid in the disposition of equipment. The SSR shall comply with system Security Practices and Procedures (SPP) for Automated Information Systems (AIS) utilized for classified (Confidential, Secret, Top Secret, and Special Access Required security) Mission Planning purposes. SSRs shall be cognizant of mission planning equipment locations, requisitions for in-coming mission planning hardware (Mission Planning Equipment peripherals), and software releases. SSRs are not to be utilized as Equipment Custodians for accountable items listed on a CA/CRL (R14 Account) or Automated Data Processing Equipment (ADPE) inventory listing. SSRs are not responsible for requisitioning equipment, or installation/configuration of non- MAJCOM approved mission planning spectrum software. SSRs shall work closely with crew members to ensure the MPE supports the mission parameters to meet operational objectives and safety requirements based on technical knowledge and experience. SSRs shall apply advanced technical training and professional expertise in application of computerized Mission Planning spectrum support equipment for aircraft weapon systems requiring Data Transfer Device (DTD) initialization using specialized software and hardware systems. The contractor shall provide feedback to the MPSSF for future incorporation into the helpdesk tool Frequently Asked Questions (FAQs). SSR shall establish Mission Planning spectrum software user account profiles and system defaults, modify access and execution permissions, as required, and recommend refinement changes to the SPPs. SSR shall reconfigure systems to effectively utilize removable components and networked resources. SSR shall define, implement, and execute procedures and practices for loading new or updated mission planning data (i.e. charts, mapping updates, and aeronautical information, such as Digital Aeronautical Flight Information File (DAFIF) data). The contractor shall be responsible for verification of MPSSF distributed media; ensuring fielded systems meet MAJCOM certification requirements for installation/loading of MAJCOM approved mission planning spectrum software and tools (Common Components (CCs), Installable Software Modules (ISMs), Unique Planning Components (UPCs), Operating System (OS), etc.), and maintain software/data configuration control. SSR shall support a secure digital data depot repository and transfer mechanism. SSRs will use Enterprise/MAJCOM-approved procedures and methodology for data administration (e.g., Data Depot, SADUS, EASE, etc.). The SSR shall analyze software, hardware, and system problems identified by the user to provide problem identification, duplication and testing, resolution, and tracking (to include logging the problem) until a resolution is found. The contractor shall perform local analysis and collaborate with the remote technical support team at the System Support Facility (SSF). The SSR shall ensure the specific problem details are entered into a centrally accessible tool, currently Mission Planning Central (MPC). The SSR shall manage defects IAW TO 00- 35D-54 and other Enterprise process documents. Contractor will notify MPSSF team if/when trends may be identified during the collection of issue/failure data. The SSR shall provide supplementary Mission Planning training for users, when requested, and integrate mission system capabilities into operational scenarios. The SSR shall update mission planning users when changes to the mission planning spectrum equipment, software, and data are made to the MPE. The SSR shall set-up/install, configure, and ensure proper functionality of MPE in support of exercise events (e.g., Red Flag, Green Flag), daily operational training missions, deployments and real-world contingencies. The SSR shall travel to any worldwide locations to establish operational mission planning systems in locations without local SSR support, or locations needing additional (temporary) SSR support to complete the task/mission. Some short-notice activations and certain worldwide locations may require US military transportation. When not immediately available, an SSR shall respond to a Mission Planning User's request within two (2) hours of initial contact. The Mission Planning User can establish their request through the Request for Services (RFS) process currently in use, and/or may call the 24/7 helpline for assistance regarding the RFS process. MAJCOMs/Mission Planning users may request to utilize their unit SSR for real world operations rather than more geographically located personnel. In accordance with each MAJCOMs travel policy, the SSR shall consider facilitating these specific requests, when possible. The SSR shall maintain control and cognizance over all classified data encountered as a result of support activities. Use of classified data may include technical briefings during deployments, as authorized by the local commander. The SSR shall participate in meetings and generate mission planning related reports. The SSR shall participate in Operational Test (OT) events when requested by the Operational Test Agency (OTA) and or Primary Customer. SSR tasks shall extend to transient mission planning units deployed to the SSR's location, limiting interference to the primary customer. Prioritization of tasks is defined by the primary customer. SSRs shall provide daily on-site administration and maintenance of Edge Devices. SSRs at select locations, particularly ANG fighter locations, shall be authorized to open or close the door to the secure area, as is deemed necessary by local unit leadership. Additionally, proper unit training will be made available to ensure SSRs understand proper procedures associated with this task. This is to allow flexibility for SSRs to perform tasks without the need to engage local unit personnel. Education and Experience Bachelor's degree preferred or five (5) years of relevant work experience may be substituted for degree Minimum of DoD8570 Level IAT Level II Certification within 6 months from date of hire Position Type/Expected Hours of Work: This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. Other Position Requirements: Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position. Must be able to complete a U.S. government background investigation. Must have a Top-Secret clearance. Must be able to travel, including air travel. HX5 offers a competitive salary and benefits package to include: Medical/Dental/Vision Insurance 401(k) plan with Company Match Paid Holidays Paid Time Off Parental Leave Life Insurance Tuition Reimbursement Identity Protection Medical and Dependent Care Flexible Spending Accounts Commuter/Transit Spending Accounts Group Legal Coverage Options Pet Insurance HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. HX5, LLC is a Drug Free Workplace Employer. ACCESSIBILITY NOTICE: If you need a

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