Client Service Advocate 1st shift

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Job description

About us
New Hope of McDowell is a small non-profit agency in Marion, NC. We are professional, supportive and our goal is to provide services that support, empower, and increase the safety of victims of domestic violence and sexual assault and their families, with a focus on community outreach to promote awareness and social change.

Our work environment includes:
Fast paced setting
Residentail, walk-in, and hotline clientele
On-the-job training

Overview:
We are seeking a dynamic and customer-focused Client Service Advocate to join our team. The ideal candidate will be self motivated and possess skills to work directly with clients in crisis situations in a fast paced environment.

Position 8am-2pm with rotating schedule- every other weekend

Duties:
- Provide services to clients in high stress crisis situations
- Build and maintain strong client relationships through proactive communication and exceptional service delivery
- Serve as the primary point of contact for shelter clients, victims, and survivors, addressing inquiries, resolving issues, and ensuring client safety
- Provide crisis counseling to individuals calling on 24 hour crisis hotline
- Assess clients for shelter intake
- Provide information and referrals
- Enforce shelter rules and regulations to ensure safety is top priority
- Physical tasks such as bending, lifting, climbing stairs,general household cleaning

Skills:
- Experience working with victims of Domestic Violence and Sexual Assault
- Ability to multitask and work under little supervision
- Knowledge of basic computor skills
- Strong communication skills with the ability to articulate complex concepts clearly
- Excellent customer service skills with a focus on building lasting client relationships

If you are a self motivated individual with a passion for helping others and possess the skills mentioned above, we encourage you to apply for this exciting opportunity to grow your career as a Client Advocate.

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