Sr. Concessions Manager Greensboro Coliseum Complex
Oak View Group
2024-10-03 22:39:06
Greensboro, North Carolina, United States
Job type: fulltime
Job industry: Hospitality & Tourism
Job description
Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:
Oak View Group, has an excellent and immediate opening for a Senior Concessions Manager. The Senior Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled.
This role will pay an salary of $60,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until November 16, 2024
About the Venue:
The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat Greensboro Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Phish, as well as today's biggest artists like Drake, Bad Bunny, and Taylor Swift. The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.
Responsibilities:
Oversees development, delivery, review, execution, and fulfillment of proposals/contracts for clients of the venue for concessions and catering events while adhering to OVG venue policies and procedures
Strategic planning and development of menus, menu prices, inventory control, point of sale systems, revenue streams, new business opportunities, vendor partnerships, community events/outreach and guest experiences for catering and concessions
Communicates with clients for status of deadline schedules, including but not limited to floor plan submissions, room specifications, insurance requirements and other relevant details
Review and work along with staff to ensure execution of all F&B operations through events such as Hockey, Concerts, and contractual obligations such as, but not limited to insurance, deposits, set up/breakdown, staffing, contracted services, equipment orders, consumption reports and special orders.
Manage and work along with the part time staff, contracted event staff and Non-Profit Groups in the areas of concessions and catering
Inspecting equipment and facilities to report any deficiencies and ensure all F&B areas are fully operational
Ordering and maintaining weekly/monthly inventory for concessions and catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment
Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful while ensuring on all client request, concerns, and problems are addressed
Coordinates activities and facilitates meetings with kitchen staff, catering staff and various service contractors for assignment and fulfillment of events for the arena and/or meeting rooms
Attends appropriate planning, organization, event, and facility meetings in support of food and beverage elements for all facility operations
Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and OVG guidelines
Prepare and maintain accurate records for pre-event planning, cost estimates, client requests, billable charges, service orders, contractual requirements, and final billing accounting
Plan, implement and operate an integrated point of sales system, run reports, process cash & credit card sales during and after events, run settlement reports
Design and/or assist in the design and implementation of digital content for the venue display systems for the point of sales menu boards, meeting room display monitors and concession stand sponsor activations
Act as Department Manager and/or Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by department and facility manager
Assist Director of Concessions to Analyze and maintain department related costs and facilitate reportingSUPERVISORY RESPONSIBILITIES:
Oversee and coordinate food and beverage staff and operations, including temporary labor workforce, for daily and/or event operations
Demonstrate supervisory responsibilities following OVG policies and applicable laws
Assume Department Manager duties during absence of the Director of Concessions
Act as Manager on Duty on and off site
Qualifications:
EDUCATION AND/OR EXPERIENCE:
Associate's Degree (A.A.) or greater in Culinary Management, Business Management, or related field; along with two or more years' experience in Concessions Management, other Food & Beverage Management, or related experience.
4-6 years of experience
High school diploma or GED required with significant related experience
Experience in management, catering, concessions, inventory control, order management, point of sales systems, digital content creation/implementation and menu planning in an arena or stadium environment preferred
COMPUTER SKILLS:
To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, Digital Content Delivery and Point of Sales systems with Inventory Control. Other software experience helpful.
CERTIFICATES, LICENSES, REGISTRATIONS:
Serv-Safe Manager certification required or obtained within 60 days of hiring. Possess any licenses, certificates, or training required by local, state, or national authorities for the operation of industry-related equipment found at the facility is preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue
Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
Work inside and outside the building is required and may have some exposure to adverse conditions
Must be able to hear and speak to use a two-way radio
Work flexible hours, including nights, overnights, weekends, and holidays
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrated knowledge of building maintenance including housekeeping techniques
Demonstrate knowledge in industry terminology
Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
Able to work flexible schedules, including weekends, nights, and holidays
Able to assess situations using decision-making authority
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.