Maintenance Call Center Administrator

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Job description

The Fresh Market & You
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We're looking for a new team member who strives for excellence and brings positive energy, commitment, and a "can-do" attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

Team member discount up to 40%

Health, Dental & Vision insurance available for individual, spouse, partner, and family.

401K contribution and match for part-time and full-time team members.

Personal time off and additional time off purchase plans available.

And much more!

About the Position
The Fresh Market has an opening for a Maintenance Call Center Administrator in our Store Support Center in Greensboro, NC. This position will answer incoming calls and work order system service requests from our retail stores to create work orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer incoming calls and requests from vendors. Update work order status in the work order system.

What You'll Do
Answer calls and respond to emails and work order service requests

Troubleshoot service requests with stores both telephonically and by email

Dispatch Work Orders to vendors

Research required information using available resources

Follow up and update work orders with required information

Manage and resolve service request issues, store complaints, and vendor inquiries

Provide customers with product and service information to troubleshoot service requests

Enter new customer information into system

Update existing customer information

Process orders, forms, and applications

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Produce call reports

Qualifications
High school diploma or equivalent

2 + years of experience in customer service or call center environment

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Some experience in a call center or customer service environment

Good data entry and typing skills

Knowledge of administration and clerical processes

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.

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