Service Desk Lead- with Security Clearance

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Job description

Computer Technologies Consultants (CTC) is seeking a Service Desk Lead to support our clients' team in Durham, NC. This is a full time, onsite position supporting the National Institutes of Health (NIH). With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies. Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide. Why Should You Be Interested ? •Direct hire full-time position •Competitive base salary and comprehensive benefits •Mid-size company with room for growth Position Title : Service Desk Lead Position Location : Full Time, onsite in Durham, NC Daily Responsibilities : •Provide Event, Incident and Problem management and service request as defined in ITIL v4. •Support SharePoint/Teams portal. Required Years of Experience (min) : •Minimum 4 years of experience managing and IT service desk or IT service desk teams. Required Degree : •B.S. or BA Degree or •Four years of related experience may be substituted for the education degree requirement established for this key personnel function. •ITIL certifications specific to the position are preferred. Required Experience : •Experience with ServiceNow or similar ticketing system. •Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. •Must be able to effectively communicate with Government representatives both orally and in writing. •Experience successfully fulfilling requests and meeting SLAs. Required Clearance : •Public Trust at time of award. Pay Information Full-Time Salary Range: TBD Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.

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