Resource & Scheduling Specialist

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Job description

Job Description

Brightspeed is looking for a Resource and Scheduling Specialist to join our team! As a Resource and Scheduling Specialist, you will be responsible for administering technician schedules. The effective management of schedules maximizes appointment availability which impacts appointment availability for our external customers. It also impacts the field team through schedule and expense management related to overtime.

As a Resource and Scheduling Specialist, Your Responsibilities will include:

Taking calls and emails from the field technicians and supervisors for time off requests utilizing guidelines including union contract requirements and local agreements to determine availability, including updating schedules and notifications to technicians of approval/denial

Managing daily, weekly, monthly, and yearly shift bid and schedule information

Buried Service Wire (BSW) coordination, scheduling drop locates, getting permits, closing out requests

Tracking of illness and FMLA occurrences as well as notification to field management

Working with the field team on allocation of vacation slots, comp days and shift requirements based on data from field scheduling tool for optimal offering

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