Principal Digital Navigator

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Job description

Job Description

Summary: The Center for Digital Equity, in partnership with the Ageless Access Initiative, is seeking a Principal Digital Navigator to provide specialized digital navigation services for aging adults and consult with organizations that serve this population. This hybrid role combines direct service delivery with organizational consultation, leveraging the Ageless Access Digital Navigator Toolkit. The position is full-time and reports to the Digital Navigator Program Director at the CDE. This role is vital to supporting digital inclusion for aging adults through a combination of personalized assistance and strategic community collaboration. This position is a grant funded full-time benefit eligible positions and are expected to continue through September 23, 2025.

Location: Must live and work in Pembroke and Wilmington and surrounding counties- Richmond, Scotland, Hoke, Robeson, Bladen, Columbus, Pender, New Hanover, Brunswick

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

Digital Navigation Services:

Provide personalized digital navigation services through in-person, telephone, email, and text communications.

Initiate, receive, and return contact with clients seeking assistance with internet access, technology use, and device needs.

Assess and confirm each client's technology access, digital skill level, connectivity needs, and internet use priorities.

Advise clients on affordable home internet service options, assist with applications, and support them in securing services.

Guide clients in sourcing affordable computers or devices and assisting with repairs as needed.

Coach clients to effectively use their home internet services, referring them to additional digital literacy training if required.

Track client progress, maintain accurate records, and report outcomes using the CDE Customer Relationship Management (CRM) system.

Plan and manage client assistance to achieve their objectives, ensuring compliance with policies and procedures.

Consultation with Community Providers:

Collaborate with partner agency staff to create and refine digital equity plans, aligning organizational programming with the needs and goals of aging adults.

Understand and address the digital literacy needs, barriers, and goals across a spectrum of aging adults.

Consult with organizations serving aging adults to implement best practices in digital skills programming.

Utilize existing digital skilling pathways to enhance aging adult access to local, state, and national resources, particularly in areas such as social connection.

Facilitate digital connection and learning opportunities that are person-centered, accessible, and adaptable to changing needs.

Use specially designed tools and templates to make digital skills programming more relevant and responsive to aging adults.

Resource Management:

Maintain and update knowledge base and tools to enhance service delivery and ensure they remain relevant to the aging population.

Collaborate with the Operations team to ensure effective data management in the CRM system.

Community Engagement:

Participate in community meetings and events to foster engagement and understand team interactions with residents.

Lead efforts in mapping digital resources and identifying community partners to support aging adults.

Attend relevant meetings and coordinate with fellow Digital Navigators to enhance program

Non-Essential Duties:

Other duties and special projects may be assigned to meet department and/or university needs.

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