IT Technician

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Job description

Innova Solutions has a client that is immediately hiring for an IT Technician

Position type: Full-time, Contract
Duration: 12 Month
Location: Davidson, NC 28036

As an IT Technician you will:

1. Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
2. Maintain client hardware lifecycle and asset management activities
3. Provide partnership and support for IT related projects
4. Complete minor and major incident management
5. Support application and emerging technology deployment support
6. Fulfill hardware and software requests
7. Provide employee training related to employee used hardware and IT processes
8. Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
9. Support technical solutions and ensure reliable, secure client endpoint devices.
10. Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
11. Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.
12. Coaches and trains new IT Service Operations Specialist
13. Key stakeholder in Lean activities
14. Participates in enterprise root cause analysis and solutions

Additional Responsibilities:

1. Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficiently
2. Set up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctly
3. Assist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentations
4. Manage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operation
5. Maintain a high level of confidentiality and professionalism while handling sensitive information and executive communications
6. Provide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team
7. Take ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team
8. Occasional travel with the Executive Leadership Teams to support applications and IT infrastructure
9. Collaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to Infrastructure
10. Represent IT Service Operations as the technical liaison to the Advance Manufacturing Team
11. Ensure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security posture
12. Create standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.

Ideal Qualifications and Competencies:

1. Bachelor's or Associate degree in a related IT technical field
2. 10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teams
3. Experience with the ServiceNow platform
4. Experience with supporting shop floor systems & hardware
5. Experience with Linux operating systems
6. Possess an open and innovative mindset with the ability to see opportunities while evaluating challenges
7. Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position
8. Demonstrate outstanding customer service skills
9. Demonstrate excellent oral and written communications skills
10. Ability to demonstrate strong interpersonal skills
11. Work Independently with minimal supervision
12. Strong, self-driven personality focused on learning, suctioning and customer service
13. Diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, hand held scanners, applications and other employee-based technologies
14. Demonstrate strong organizational skills
15. Excellent problem-solving and critical thinking skills
16. Follow documentation procedures
17. Demonstrate strong remote troubleshooting support skills
18. Evaluate priorities and drive effective time management

The ideal candidate will have: 10 Years of IT Support experience, and Bachelor's Preferred

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Dishank Sharma

PAY RANGE AND BENEFITS:
Pay Range : $25-32 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

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