General Manager

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Job description

Job Description

Job Duties

Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly

When closing, responsible for end of the night bank deposits

When closing, responsible for doing a nightly product inventory count

When opening, ensure the store is set up properly and ready to receive orders upon time of open
Foster and project a sense of urgency with each and every order

Ensure the store is running according to Dominos Operation Evaluation Review standards

Oversee total store operations

Communicate with other managers and staff regarding any aspect that impacts business operations

Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery

Actively training the GMIT on all aspects of store operations

Maintain staffing levels that mirror the needs of business at any point of the day

Creating and maintaining an employee schedule based upon labor needs

Collect money and signed credit card receipts from delivery drivers at the end of their shift

Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer

Ensure vehicle used for delivery pass inspection, both mechanically and visually

Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time

Ability to read and understand P&L ledger

Uphold Domino's standards of grooming, uniform, and appearance

Promote pizza products, specials, and promotions

Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout

Provide quality customer service to internal and external customers both over the phone and in person

Ability to speak and write clearly and comprehension of using a computer based order entry system

Contribute to and promote an atmosphere of teamwork, energy, and fun

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