Virtual Program Manager

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Job description

Overview:
OATS from AARP helps older adults learn to use and leverage technology to transform their lives and their communities. Through its flagship program, Senior Planet, OATS works closely with older adults to create extraordinary experiences in-person and online. As one of AARP's charitable affiliates, the mission of OATS from AARP is "to harness the power of technology to change the way we age."

The Virtual Program Manager develops, executes, and implements programs/procedures that align with the organization's goals and objectives. Evaluates existing programs/processes to identify improvements and to measure outcomes, particularly with target audiences. Builds and maintains relationships with internal and/or external stakeholders and develops a deep knowledge of their program area. Collaborates with management to identify opportunities to streamline processes and develop new procedures that support the business unit/department.

Responsibilities:
Sets strategies, identifies opportunities, and develops and implements project, programs, procedures to support the organization. Provides support to staff, volunteers, and/or vendors to obtain goals. Supports development and management of budgets. Monitors performance and recommends changes.

Plans, organizes, and implements assigned projects/procedures across a program or programs. Determines resources needed, tracks budgets, determines scope and execution, tracks progress towards milestones, establishes timelines, and evaluates progress. Ensures adherence to internal and external quality standards. Organizes teams and leads internal and external team members and stakeholders to deliver on goals. Establishes communication plans and ensures internal/external stakeholders are informed regarding processes and impact.

Evaluates existing programs/processes to identify improvements and to measure performance against programmatic goals and desired outcomes. Analyzes and tests current processes and systems to determine effectiveness and efficiency. Develops and implements solutions that are effective, efficient, and align with enterprise goals.

Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business. Uses data to identify program and process enhancements to achieve outcome measures. Evaluates and advises on existing programs/processes to improve outcomes.

Engages stakeholder and partners as necessary to communicate program intent, identify areas for collaboration, and improve programmatic outcomes. Develops communications related to priority programs, processes, and initiatives.

Qualifications:
Bachelor's Degree in human services, social work, education, or other related discipline OR equivalent work experience in a related field.

1+ years program management experience in a nonprofit setting.

1+ years experience with virtual programs.

Ability to manage trainers and volunteers who are geographically dispersed

Ability to manage trainers and volunteers who deliver programs in languages other than English

Proficiency with the MS Office suite, Salesforce, Qualtrics, and Zoom

Preferred:

Bachelor's Degree.

Fluent in Spanish (written and verbal).

Familiar with Smartsheet and WordPress.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

Regular and reliable job attendance

Effective verbal and written communication skills

Exhibit respect and understanding of others to maintain professional relationships

Independent judgement in evaluation options to make sound decisions

In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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