Senior Operations Manager

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Job description

About T2Tech

T2 Tech was founded in Southern California in 2006. Today, T2 Techs Torrance office, near the Del Amo Fashion Center and LAX airport, is home to a diverse team of experts in the field of management advisory and technology consulting, specializing in the healthcare services industry. T2 Techs employees have worked on many of our large accounts, including Sharp HealthCare, Verity Health System, Childrens Hospital Los Angeles, USC, and Saint Johns Health Center. As part of their work, they have been an integral part of hospital construction projects and large IT Initiatives with budgets in excess of $20 million. T2 Tech continues to work on some of the most prestigious healthcare projects nationwide.

We pride ourselves on overcoming political, business, and technical obstacles to succeed where others often fail. The work environment is results-driven with a focus on agile methodologies. Our employees are frequently onsite at many of our development projects. At T2 Tech, employees will encounter some of the toughest challenges theyve ever faced, enabling our clients to deliver the highest quality of patient care in the nation.

About the role

T2 Group is a leading consulting and professional services firm specializing in healthcare innovation and transformation. We partner with healthcare facilities to optimize their workflows, implement cutting-edge technologies, and enhance patient care and operations through strategic initiatives. We are currently seeking an experienced Senior Program Manager to lead a large-scale Epic decision tree implementation for a prestigious nationally ranked healthcare client.

Role Summary:

As a Senior Program Manager, you will be the leader at the forefront of this program, working closely with hospital staff, vendors, and senior management , to ensure project execution. You will be responsible for building an Agile framework to manage the various teams' day-to-day tasks and reporting. We are looking for a strategic and creative thinker who can lead and coach all teams involved while driving the implementation process to be as efficient as possible.

Key Responsibilities:

o Lead Epic decision tree implementation projects, collaborating with cross-functional and vendor teams to ensure seamless implementation of in scope solutions.

• • Drive strategic initiatives to optimize implementation processes, focusing on streamlining and reducing the time for completion without compromising quality.
  • Utilize decision tree workflows and understand the nuances of specialties and ambulatory care to design effective solutions.
  • Conduct retrospectives and process optimizations to enhance delivery and quality of implementation.
  • Apply a thorough understanding and experience with both Agile and Waterfall project management methodologies, including hybrid approaches, to meet project demands.
  • Navigate the complexities of large healthcare facilities, understanding patient access and the intricacies of healthcare delivery.
  • Develop and maintain comprehensive project documentation, including detailed reports and presentations for stakeholders.
  • Communicate effectively with stakeholders at all levels, providing clear updates and strategic insights.
  • Utilize advanced Excel and PowerPoint skills to analyze data and present findings in a compelling manner.

Required:

• • Proven experience in managing EPIC decision tree implementations with a strong portfolio of successful healthcare implementation projects.
  • Demonstrated experience in managing complex, matrixed project teams in a healthcare setting.
  • Solid understanding of healthcare processes, governance, and the ability to operationalize projects strategically.
  • Proven knowledge and understanding of waterfall and agile scrum project methodologies.
  • Familiarity with the Scaled Agile Framework (SAFe) is highly desirable
  • Exceptional documentation and reporting skills, with a keen eye for detail.
  • Outstanding communication and presentation abilities, with the skill to engage and inform stakeholders effectively.
  • Proficiency in Microsoft Excel and PowerPoint.
  • An understanding of patient access and the challenges faced by large healthcare facilities.
  • Proven track record working with stakeholders.
  • Must be able to travel to New York , at least once a month if necessary.

o Familiarity with project management tools, including Jira from Atlassian, is desirable.

Why Join Us?

• T2 Group offers a dynamic and challenging environment where innovation and effective solution delivery are at the heart of everything we do. We value our team members and provide ample opportunities for professional growth and development. Join us, and help shape the future of healthcare.

Qualifications

• Epic implementation experience across specialties
• Epic decision tree workflow builds
• PMP and Agile project management experience and certifications
• Prior experience working with healthcare providers
• Understanding of patient access and workflows
• Familiarity with Agile project management methodologies

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