Senior Analyst - Onsite Technical Support

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Job description

Marsh McLennan is seeking candidates for the following position based in their New York City corporate headquarters office. This role is 100% onsite in our New York City corporate headquarters office and supports two regional offices on 350 Madison Ave. (NYC) and White Plains, NY.

Senior Analyst - Onsite Technical Support

What can you expect?

Join the worlds largest professional services firm in the area of risk, strategy and people
We operate an open and collaborative culture, developing our staff to reach their potential
In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success
You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests

What is in it for you?

Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
A fast-paced, exciting and friendly culture
Competitive salary, benefits, 401K matching, retail discounts and much more

We will count on you to:

Performs installations, trains, maintenance, troubleshoots, and repairs of all OpCo desktop hardware/software technologies.
Determines appropriate hardware/software based on corporate policy and end user requirements.
Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
Escalates incident, and questions to appropriate support groups.
Supports events, such as infrastructure changes, software releases and BCP etc.
Provides timely updates to Management about service issues, when appropriate.
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
Assists administration and maintenance of non-desktop Technology Infrastructure components at the request of other Service Towers.
Uses corporate Incident Management System to record and track all support work.
Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
Supports teams abilities and functions through positive customer relations.
Contributes to improvement/enhancement of processes and procedures.
Gains additional knowledge and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
Performs related duties as assigned by management.

What you need to have:

High School diploma/GED
3-5 years of customer service experience (help desk / support experience)
Experience providing Technical support to end-users in a large, corporate environment
Strong communication skills both written and verbal
Exceptional customer service skills
Knowledge of company desktop operating systems and software
Knowledge of standard computer hardware
Ability to independently plan, organize and prioritize ones own activities
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

What makes you stand out:

Bachelors Degree preferred
Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern

Marsh McLennan (NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit (link removed), or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

The applicable base salary range for this role is $59,800 to $119,800.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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