Sales Operations Technician

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Job description

Overview:
SUMMARY: The Sales Operations Technician reports directly to the Sales Operations and Systems Manager. The role involves data entry within the necessary sales systems to adjust product, pricing, marketing promotions, etc. The Sales Operations Technician will be responsible for answering incoming tickets and providing efficient, accurate, and strong customer support.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.

Act as the sales support person for the Group Event Management System with regards to updates, releases, and trouble shooting.

Provide professional and legible written support within our ticket system to resolve incidents.

Keep clients informed on the progress of outstanding tickets.

Work closely with the Sales Operations and Systems Manager to update pricing and products in Group Event Management System.

Enters data (i.e. pricing) into a computer using various data entry techniques and keeps data organized so that it is easily accessible at any time.

Compares and verifies data entered with source documents to detect errors.

Review product and pricing updates to provide timely and meaningful feedback as part of a quality assurance strategy.

Work closely with Sales Department to update lane maps and center resources

Review lane map updates to provide timely and meaningful feedback as part of a quality assurance strategy.

Work closely with Marketing Department to update promotions and codes in Group Event Management System.

Review promotion application to provide timely and meaningful feedback as part of a quality assurance strategy.

Act as the sales audit support person for the Group Event Management system with regards to refunds, transfers, reopening events, and write offs.

Act as the sales account receivable person for the Group Event Management system with regards to researching balances and aiding in collection.

Provides general administrative assistance (i.e. scanning, ordering supplies, shipping, receiving).

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: n/a

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Bachelor's Degree and three to five years of administrative work; or equivalent combination of education and experience. Must be proficient in Microsoft Outlook, PowerPoint, Word, and Excel.

Who We Are:
With OVER 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn't feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

The approximate pay range for this position is $26.44-$28.85/HR Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here:

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