Problem Manager/Incident Manager
Genesis10
2024-10-05 00:43:23
New York City, New York, United States
Job type: fulltime
Job industry: Other
Job description
Genesis10 is currently seeking a Problem Manager/Incident Manager with our client in the financial industry located in New York, NY. This is a 12+ month contract position.
Responsibilities:
Looking for a highly qualified and accomplished Problem Manager to join the Application Production Services (client) team focusing on a cross LOB initiative for adoption of a batch transformation solution and application stability
Responsible for activities and execution of a problem management program to achieve application health, improve SLA compliance, and overall stability
Coordination of problem process within an ITIL framework, tracking milestones for problem root cause and remediation, and adherence to standards
Opportunity to participate in a large-scale project to improve Batch and SLA Management across Application Production Services (client) organizations
Work across multiple teams to evaluating existing processes and technologies and then working with a team of experts to execute improvements
Requirements:
Strong track record of problem management both process and execution in a large volume financial company and environment
Strong Project Management skills
Strong technical skills and diverse background in application infrastructure technologies and batch support (databases, job schedulers, Unix, windows, Splunk)
ITIL framework and execution
Working knowledge or ITSM or equivalent
Strong communication and presentation skills, both written and verbal
Proven track record of delivering improvements through successful process execution
Experience managing distributed batch systems
Engineering mindset and passionate about simplifying and improving existing processes and technologies
Pay Range: $63.24-$71.24
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.