Lobby Ambassador

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Job description

Schedule: Full Time - 40 Hours a week, Schedule varies, Early morning to Mid-morning start times

Pay: $25/hr (temp to perm)

Location: Manhattan, NY

As a Lobby Ambassador, you must maintain a professional and friendly atmosphere for our guests. You will be the first person with whom all our Clients, Guests, Vendors, Tourists, and Tenants entering the lobby and reception center have the most contact. This means you will make the first impression and help create & build relations by displaying an energetic, friendly, and approachable demeanor at all times.

• This is a 100% standing, front-facing role in a lobby
• Requires a suit and white dress shirt
• Needs a welcoming and engaging personality
• The role primarily focuses on delivering exceptional hospitality and presence in the lobby of a commercial office building and maintaining consistent attendance.

Essential Job Functions:

• Supporting the Lead Lobby Ambassador, ensuring that every guest is greeted with enthusiasm and has a memorable experience.
• Speaking freely and warmly, engaging clients and guests while efficiently assisting in check-in or escorting them to their destination.
• Recognizing and welcoming VIP guests using service excellence standards.
• Communicating effectively with team members and passing on necessary information to colleagues that may arise.
• Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience.
• Gaining an understanding of the client culture and critical areas of activity and creating "transparency" by serving as an extension of the client.
• Takes ownership of their assigned building location and activity, engaging with all guests.
• Having a thorough understanding of the Firm's emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
• Adhering to Hospitality signature look.
• Ability to work independently when needed without supervision.
• Other duties as assigned.

Responsibilities:

Client Care:

• Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances.
• Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon "
• Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of the guest's journey.

Team Work and Communication:

• Communicate effectively with peers and Lobby Host Lead, displaying accuracy and attention to detail in verbal and written communication.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
• Assisting according to business needs, e.g., lunch cover, call-outs, and general support.?

Qualifications:

• Experience in Customer Service
• Background in Hospitality
• Ability to stand 100% of the shift
• Must be fluent in English.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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