Implementation Project Manager

---

Job description

Founded in 2014, ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 10,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate.

Our features are designed for developers, owners, property managers, and tenants. And our products lower operating costs and improve tenant satisfaction. Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we're looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.

We are looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process are fulfilled in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion. Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.

This role is a flexible hybrid position and would require monthly office days in our NYC office

Responsibilities:

Serve as the primary point of contact for customers and installers throughout the implementation process

Define actionable next steps for customer while involving, aligning and managing relevant stakeholders across teams

Validate deal data with customers to ensure accurate details to set up the project

Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system

Forecast project completion timeframes

Prioritize work queues to ensure projects and communications are progressing

Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers

Manage schedules, activities, and communications with customers and installers

Coordinate invoicing requests and validate billing/payment inquiries

Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience

Stay informed on inventory and tracking of materials needed for projects

Liaise between Sales and Client Success teams to facilitate successful project handoffs

Requirements

1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator

Bachelor Degree qualified or equivalent work experience

Demonstrate a high level of accountability for your work

Exceptional documentation and communication skills

Proven track record of delivering results and working towards targets

Prior experience working with email platforms and SFDC

Highly organized with exceptional eye for detail

Have strong attention to detail and can spot and correct errors

Ability to work collaboratively and build strong cross functional relationships

Know when to take ownership of a task

Resilient and positive

Self-motivated and proactive

Thrives in fast paced, deadline-driven working environment

Benefits

Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1

Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1

401(k) plan with a match

13 paid holidays and 25 days of PTO

Paid Family Leave

Employee Assistance Program

Quarterly self-care stipends

HealthAdvocacy Program

Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance

Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT

ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.

<!– job description page –>