Hospitality Manager

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Job description

Responsibilities:
This is an excellent opportunity to join an industry leader and grow with us in an environment that is both challenging and rewarding. We seek a thought leader with a gift for service, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart. The Hospitality Manager is natural at identifying challenges, makes reasonable and insightful assumptions, whose most significant role is to ensure strategic leadership and management for all aspects of the corporate housing operations.

WHAT YOU'LL BE DOING AS A HOSPITALITY MANAGER

Account Management: Serve as the primary point of contact for all corporate account-related matters, including arrivals, departures, guest requests, and recovery opportunities.

Unit Status & Inventory Management: Maintain accurate records of unit status and inventory levels, ensuring timely updates and proper documentation.

Cleaning & Maintenance Oversight: Ensure aggressive and priority cleaning of vacant units during tight turns per client-requested check-in times. Oversee the entire operation for designated units, including maintenance, cleanliness inspections, and replenishment of toiletries.

Inspection & Repairs: Inspect and evaluate the physical condition of each corporate unit, ensuring cleanliness and identifying necessary repairs. Ensure responsive and efficient repair services are provided to address guest requests.

Corporate Guest Complaint Resolution: Investigate corporate guest complaints and implement corrective measures to resolve issues promptly.

Invoice Processing: Process invoices for corporate partners using the designated platform and cadence. Follow up with payment status, particularly with clients such as Blackrock who use Coupa (payment scheduled 3 months in advance).

Supply & Amenity Management: Purchase and control inventory of supplies and amenities for each unit, including bathroom products, coffee, dish soap, etc.

Liaison Duties: Act as the liaison between the corporate account and the third-party housekeeping company. Assign units for weekly cleaning and ensure service quality.

Linen Operation: Manage the linen operation for corporate units, including inventory management, discards, quality control, and distribution.

Final Inspections & Key Coordination: Conduct final inspections of units prior to guest check-in and coordinate key pick-up.

Concierge Coordination: Provide the concierge with all arrival details for the week and ensure a smooth check-in process.

Furnished Units Management: Oversee OS&E inventory, including furniture, accessories, and home goods. Ensure adequate stock levels, manage reordering, and oversee the physical replacement of discarded items with new ones. Open and receive deliveries and organize the stock room. Collaborate with WSI and interior design teams to update and furnish units to meet resident expectations.

WHY YOU'LL LOVE IT HERE

Lots of paid time off (19+ days!) - we value your life outside of work.

Customizable total rewards package - pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program

Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.

Mental health resources - such as counseling are available to our team members.

Fertility benefits - such as surrogacy, adoption assistance and more!

Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!

Grow with us - learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available and so much more!

COMPENSATION

$65,000 - $70,000 / yearly

with an annual bonus that is tied to performance

Qualifications:
High School Diploma or equivalent; management or supervisory experience preferred.

Four years of housekeeping/laundry experience, ideally in a hotel of comparable size and complexity

Some college education preferred.

Ability to lift to 50 pounds, push/pull approximately 200 pounds, and frequently stand, move, bend, stoop, and kneel.

Effective communication skills for interacting with guests, employees, and third parties, reflecting positively on the property and company.

Proficient in reading, writing, and basic math, including budgeting and financial concepts.

Excellent problem-solving, reasoning, organizational, and training abilities

Availability to work nights, weekends, and/or holidays as needed.

Overview:
Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we've been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you're encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

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