Guest Services Representative - Skate School

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Job description

Description:

Provide professional and exemplary customer service to all guests in adherence with Wollman Rink policies, rules and regulations to ensure a safe and world class environment.

Requirements:

• Responsible for greeting guests properly in various locations of the facility, directing them to desired locations, and ensuring proper crowd flow
• Check in clients for skating lessons
• Relay messages to coaches and back-office staff
• Provide World-Class service to all guests, vendors, and employees at all times
• Develop and maintain positive working relationships with all team members
• Anticipate and respond professionally to guests' needs, concerns and questions
• Learn all Wollman Rink policies, procedures, locations, and event specific information provided
• Provide guests with friendly, accurate directions
• Monitor assigned areas to identify issues, report and notify appropriate personnel, and ensure compliance with facilities policies, cleanliness, and safety
• Adhere to all Company policies and procedures, including uniform and appearance guidelines
• Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines
• As necessary, handle tough, high-pressure situations while remaining calm and professional
• Work in skate shop, assisting customers with sales and operating Point of Sale system; handling cash and credit card sales.
• Assist skaters in preparing for their lessons, including tying skates, helping with hockey equipment (training will be provided)
• Complete other duties as assigned by managers
• May work in cooler or warmer temperatures; indoors or outside, and involve standing for 6-8 hours

Educational Background Required

• Previous hospitality experience preferred

Knowledge, Skills and Abilities

• Exemplary customer service skills
• Ability to stay calm under pressure
• Outgoing and positive; you seek solutions vs focusing on problems
• Ability to actively engage with guests

Work Environment

This position may work indoors or outdoors in inclement weather. The position will require you to work a mix of early mornings, late evenings, weekends and holidays.

About WPP

Wollman Park Partners (WPP) is a coalition of experienced New Yorkers from diverse sectors, including sports and entertainment, finance, health and wellness, and sustainability. Comprising notable organizations like Harris Blitzer Sports & Entertainment, Related Companies, Equinox, in close partnership with Great Performances + Melba's Restaurant, YMCA, Ice Hockey in Harlem, Figure Skating in Harlem, The Boys' Club of New York, and Green City Force. WPP is dedicated to enhancing the iconic Wollman Rink NYC (WRNYC) in Central Park. With a strong commitment to creating a vibrant, diverse, and inclusive space, WPP aims to promote equitable economic opportunities and recovery for the city.

As the operator of Wollman Rink NYC, WPP focuses on accessibility and inclusivity through thoughtful hiring practices and engaging programming. The rink will host public ice-skating sessions, youth initiatives, cultural events, and celebrations, making it a welcoming destination for both New Yorkers and visitors alike. By fostering a sense of community and celebrating the city's rich diversity, WPP strives to create a year-round destination that reflects the values and spirit of New York City.

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