Entry Level Customer Service Manager

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Job description

The role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving customer service, managing service requests, cycle time, and ensuring effective communication within the market on results and performance. Please note that this is an entry-level position- you must learn all ends of our business operations before overseeing a team.

Responsibilities:

Build client relationships by providing exceptional customer service
Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
Acts as a Point of Contact for new and existing clients
Troubleshoot and problem solve client or member accounts and issues
Perform customer account maintenance requests from clients
Provide sound business advice and suggestions to clients
Retain business by identifying and addressing client issues (red flags)
Suggest ideas and improvements
Other duties as assigned

Knowledge, Skills, and Abilities:

Minimum of 2 years supervisory experience preferred
Minimum 4 years of customer service experience preferred
Excellent training and customer services skills
Strong organizational skills
The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
Able to be flexible in a rapidly changing work environment
Ability to work independently self-starter

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