Continuous Improvement Manager

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Job description

Job Title: Continuous Improvement Manager
Job Location: Jamaica-USA-11430
Work Location Type: On-Site
Salary Range: $ - (phone number removed) per year

Role Purpose Statement

Drive operational excellence and financial performance within the Customer Service Center (CSC). Oversee the implementation and continuous improvement of operational standards and Lean manufacturing principles to enhance customer satisfaction and achieve budgetary goals. Collaborate closely with regional and corporate teams to ensure alignment with company policies.

Main Accountabilities

Implement and drive continuous improvement across CSC in close coordination with management staff

Implement LSG Production System for CSC in line with corporate and regional policies

Ability to teach the principals of lean and other process improvements and provide training as required within area of CSC (for example, Kaizen events)

Support CSC in the implementation of Regional Operational Excellence Strategy, guidelines, and policies

Support CSC management teams to achieve business targets (KPI's)

Define continuous improvement targets together with the management staff and report performance against set operational objectives

Analyze cost reduction potential; Accountable for settling and delivering budget results related to productivity/process improvements

Report on KPIs for quality, productivity costs, and service delivery

Ensure communication and know-how sharing processes between CSCs in the country/region

Identify and train CSC departmental management and core employees on production system methodology and lean principles

Knowledge, Skills and Experience

Bachelor's degree, preferably in Industrial/Process Engineering or equivalent experience required

In addition, five to seven years experience in developing and implementing production/process methods and with at least three to five years experience in a manufacturing/automotive industry required

Effective workshop facilitator skills required; experience in leading teams, driving change and delivering results

Knowledge of lean concepts including Toyota Production System principles required

Proven track record in Lean manufacturing and success in implementation of redesigned processes

Six Sigma Black Belt, Green Belt or Lean Master Certification preferred

Knowledge of Total Quality Management and Change Management experience is preferred

Strong analytical and problem solving skills

Sound delegation skills accompanied with effective ability for follow-up

Proficient with windows based software

Excellent communication skills (verbal and written); ability to effectively interact with all levels of the organization

Please note, this position is fully on-site located at: Building 139, JFK Airport - Jamaica NY 11430

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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