Bilingual Career Services Manager

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Job description

Overview:
Salary $75,000 salary

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work alongside other passionate people in a supportive environment where collaboration and creativity are encouraged? Are you driven to improve your skills for the purpose of helping others? Then the Career Services Manager position is for you! We are seeking compassionate and team-oriented individuals to join our spirited team.

As Career Services Manager, you will manage the Career Advisement Team and provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement. Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving.

The Washington Heights Workforce1 Career Center offers a set of services customized to meet the needs of foreign and native-born New Yorkers ages 18 and up. We work with customers who are authorized to work in the United States. Our center is unique in the way we help clients pursue training opportunities, connect to employment and develop valuable skills to improve job candidacy while navigating public benefits.

Responsibilities:
Successful Elements:

Oversee customer activities and assist with workshop schedules while creating solutions for attendance conflicts

Educate team about new program initiative requirements, special projects, and procedures in addition to being a liaison with funding agency

Assist in the preparation of project reports as needed (participation, sourcing, placement, etc.) and maintain organized database of required documentation

Oversee team activities that are providing case management and individualized assessment of work including follow up for outcomes or to refer to recruitment/workshops

Assist with referrals to appropriate community service or social service agencies when needed, and conduct follow-up to help ensure that positive outcomes and goals are met as required by the contract

Build a professional one-on-one working relationship with jobseekers to aid in eliminating barriers to obtaining and retaining employment by assisting with follow up services

Review and case note all customer contacts and activities including candidate services, updating trackers and Smartsheets

Manage front desk tasks, assignments, supplies, voicemails, expenses and checking in and triaging jobseekers

Reviewing and approving Initial and ITG including assessments, Center approvals, and follow up with participants

Ensure that post-hire contacts are made as required by the specific contract

Connect with team to create marketing campaigns for Recruitment events using various online platforms

Assigning team members to attend employer and community partner offsite events, virtual events and Introduction Orientations

Oversee team members conducting Asylum Seekers Outreach and update multiple outreach trackers documents by utilizing language line as needed

Attend leadership, Community Partner, and funding agency meetings to discuss team numbers, center numbers, initiatives, and improvements on an individual and team basis

Build and maintain relationships with Department of Labor to support building facilities

Oversee Center connection to Financial Empowerment Services

Help to ensure that positive outcomes and goals are met as required by the contract

Qualifications:
Required Experience:

2 years of career advisement experience

Experience overseeing team activities

Ability to prioritize tasks and document visits and contacts

Demonstrated telephone, computer and written communication skills

Ability to maintain flexibility as needs of contract require

Customer service experience required

Working knowledge of Microsoft Office

Bilingual, English/Spanish

Required Education:

Bachelor's degree or equivalent experience

Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support

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