PT - Help Desk Specialist

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Job description

Job Details

Job Location
New Rochelle - New Rochelle, NY

Position Type
Part Time

Education Level
High School/ Equivalent

Salary Range
$18.00 - $19.78 Hourly

Travel Percentage
No Travel Required

Job Shift
Weekend

Description

Job Description

The primary responsibility of this position is the supervision of either Ryan or Arrigoni Library including the Technology Help Desk during the weekend and/or evening

Duties and Responsibilities

• Open/Close the library building (Ryan or Arrigoni Library); conduct hourly rounds, gather/compile statistics; monitor and report facility and security issues
• Provide telephone and walk-in support to users on library services, applications and software /hardware specific to Iona College, diagnose and troubleshoot various software/hardware problems
• Generate activity tickets using the Help Desk software system and manage library transactions using OCLC WMS Library system
• Monitor functionality in Ryan classrooms and Romita Auditorium; troubleshoot network printing queues, printers, library copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
• Retrieve books, articles, microfilm and videos as needed, check in/out/renew books, reserve items and ILL materials and activate library accounts, process library overdue notices
• Monitor communications from supervisors, co-workers and campus departments. Utilize resources to maintain awareness of library and campus events
• Supervise student workers
• Performs other job duties as requested by Supervisor, manager and/or department head. Schedule subject to change to accommodate the academic calendar and staffing needs

Qualifications

Required Experience

• Computer skills required
• Library and public service experience preferred
• Associate Degree Preferred

About Iona University/EEO language

Founded in 1940, Iona University is a master's-granting private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona's 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4,000 students and an alumni base of over 50,000 around the world, Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice, peace and service. Iona is highly accredited, offering undergraduate degrees in liberal arts, science, and business administration, as well as Master of Arts, Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona's LaPenta School of Business is accredited by AACSB International, a prestigious recognition awarded to just five percent of business schools worldwide. The Princeton Review recognized Iona's on-campus MBA program as a Best Business School for 2023. Iona University also recently launched a new, fully online MBA program for even greater flexibility. In July 2021, Iona University and NewYork-Presbyterian announced the establishment of the NewYork-Presbyterian Iona School of Health Sciences, to be principally located on the University's new campus in Bronxville, N.Y. Supported by a $20 million gift from NewYork-Presbyterian, the NewYork-Presbyterian Iona School of Health Sciences offers a new vision for collaborative health care education, modern workforce development, and community care. On July 1, 2022, Iona officially changed its status from College to University, reflecting the growth of its academic programs and the prestige of an Iona education.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees including staff & administrative employees, faculty and student workers. We do not discriminate on the basis of race, ethnicity, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, partnership status, disability, military or veteran status, alienage, citizenship, status as a victim of domestic violence/stalking/sex offenses, unemployment status, or other legally prohibited basis under federal and state law, or local ordinance. As an equal opportunity employer, Iona University encourages applications from qualified candidates who reflect the wider world in which we live, in particular historically underrepresented groups.

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