Inflight Base Manager - JFK

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Job description

About Us:
Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture:
We know that our people are our greatest assets, and we are committed to where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview:
The Inflight Base Manager manages the day-to-day operations for Inflight at the assigned base and leads a team of Inflight Crew Managers and administrative support to ensure Flight Attendant competence and qualification with regards to safety, regulatory, service and communication requirements. The Inflight Base Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Responsibilities:
Lead and support Inflight Crew Managers so that they can thrive and influence the base in the areas such as customer satisfaction, on-time performance, safety and completion factor.

Develop and support Inflight Crew Managers, and Administration staff, measuring performance by setting goals and objectives to include annual evaluations.

Establish and account for Inflight base goals, initiatives, and operational performance metrics in dependability, work performance, attendance, operational goals, on-board service and customer service standards of performance.

Ensure Flight Attendants report operational situations and events accurately and timely.

Certify the base administers Federal Aviation Regulations (FARs) and Flight Attendant Manual (FAM) compliance.

Establish, support and maintain agreements between Union and the Company through effective communication and interaction with union representatives.

Provide guidance to Inflight Crew Managers on mentoring, supporting, investigating, and determining outcome of investigations and interviews when violations of company policy or federal regulations occur.

Manage the base's SAFA (Special Assignment Flight Attendant) program, educational initiatives, and Inflight programs, policies and procedures.

Track and provide feedback to Inflight Crew Managers on the team's performance, service, and uniform standards, ensuring compliance and expectations are met.

Audit and track Inflight Crew Managers' statistics for on-board Flight Attendant performance with regulatory compliance and customer service satisfaction during Inflight operations.

Conduct and participate in base meetings, departmental staff meetings, and Flight Attendant meetings.

Conduct Inflight Crew Managers and administrative staff performance reviews.

Responsible for maintaining and tracking all Flight Attendant leaves, per the attendance policy.

Incorporate Flight Attendant performance recognition per Company programs for the base.

Maintain high level of knowledge and ensure compliance in the areas of Company Policy, FAM, FAA Regulations, and Collective Bargaining Agreement.

Responsible for administration of audit, sales deposits and service recovery amenity coupons.

Collaborate with the Flight Ops Base Manager to oversee the administration of the random drug and alcohol testing for the base.

Maintain the department probationary program at the base.

Ensure on-call duty assignments are covered to handle operational events and be available for Flight Attendant emergencies and assistance.

Establish and maintain a professional relationship with the Flight Ops Base Manager to facilitate joint flight operations/inflight initiatives and programs.

Attend station hub meetings and support hub operation and leadership team.

Ensure Regional Crew Managers maintain Charter flight operations by briefing Flight Attendants regarding on-board service specifications and special requirements.

This is a non-flying position involving office work, airport operations, and on aircraft operations in all types of weather. Airport gate and ramp operations are noisy and can be hazardous without due caution.

Other Duties:
Other duties as assigned.

Supervisory Responsibilities:
This position will be responsible to co-lead and manage the Inflight Crew Managers and Administrative Assistants.

Competencies Required:
Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.

Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.

Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way - seeing it as a way to learn new perspectives and perhaps improve the organization.

Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization's mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.

Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding and utilizing each team member's interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.

Qualifications:
Bachelor's degree or a combination of education and related experience

3 years of experience in Inflight or related field preferred

2 years of supervisory experience

Ability to achieve Flight Attendant qualification and certification upon request

Knowledge of FARs and Employee Contract Administration

Reliable and self-motivated

Analytical, interpretive and organizational skills

Ability to multi task efficiently and effectively to meet deadlines

Interpersonal, written and verbal communication skills and able to work with all levels of an organization

PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint

Ability to work additional hours including evenings, weekends, and holidays as needed

Work Environment & Physical Demands:
Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags and electronic equipment not in excess of 40 lbs.

Can involve long periods of sitting and walking on the aircraft.

Some repetitive motion, such as typing.

Travel up to 30%

What We Offer:
Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members

Comprehensive Medical, Dental, and Vision Plans

401(k) with Company Match starting on Day 1

Operational Performance Rewards (OPR) Program

Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status:
Salary

Minimum Position Pay Range:
USD $70,000.00/Yr.

Maximum Position Pay Range:
USD $90,000.00/Yr.

New York City 30% Cost of Living Adjustment (COLA) Eligible:
Yes

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