Manager, Inside Sales

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Job description

Overview:

Selux is seeking a motivated and experienced Inside Sales Manager to lead our Inside Sales team, comprised of Customer Service, Quotes and Project Management. The ideal candidate will have strong process orientation, exceptional leadership skills, and a passion for delivering outstanding customer service. You will be responsible for driving customer satisfaction and mentoring your team to achieve their targets.

Selux Corporation is a leader in innovative lighting solutions, dedicated to providing high-quality, sustainable products that enhance safety, well-being, and beauty in harmony with nature. We are committed to fostering a collaborative and dynamic workplace that encourages growth and creativity.

Schedule is Monday - Thursday 7:30 am - 5 pm, Friday 7:30 am - 11:30 am.

Paid time off and full benefits package including medical, dental, vision, 401k w match.

Salary range $80,000 - $100,000/year

Responsibilities:
Team Leadership: Manage a team of Customer Service representatives, including training, mentoring, recruitment. Foster a positive and collaborative work environment, providing guidance and support to meet individual and team goals.

Customer Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions. Oversee daily Customer Service operations, ensuring timely and effective resolution of customer inquiries and issues related to lighting products.

Product Knowledge: Maintain an in-depth understanding of our product line and industry trends to effectively support customers and provide solutions.

Training & Development: Conduct regular training sessions for the sales team to enhance product knowledge, sales techniques, and customer engagement strategies.

Collaboration: Work closely with Sales, Product Marketing, Production, Lighting Solutions, and Customer Service teams to ensure alignment on goals and initiatives.

Reporting: Prepare and present regular reports on customer service performance metrics for senior management. Identify trends and recommend strategic improvements. Coordinates regular team meetings and measures team KPIs.

Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field or equivalent work experience.

Strong leadership and team management skills.

5+ years of experience in Inside Sales and/or Customer Service preferred.

Lighting industry knowledge preferred.

Excellent communication and interpersonal abilities.

Proficient in Customer Relationship Management (CRM) software and Microsoft Office Suite.

Problem-solving mindset with a focus on customer satisfaction.

Knowledge of lighting products and industry standards is a plus.

Company Website:

Company Profile:
Employ ment
Selux Cor po ra tion has a suc cess ful track record of tremen dous growth and sus tain abil ity as a world-wide man u fac turer of archi tec turally designed lumi naires, nes tled right here in the Hudson Valley. We offer a great vari ety of inter est ing work, allow ing our employ ees expo sure to both the inte rior and exte rior archi tec tural light ing market, in addi tion to many Euro pean affil i ates.

Selux Cor po ra tion recruits and retains tal ented employ ees who are inter ested in making a long-term com mit ment to an orga ni za tion that con tin u ally invests in the latest man u fac tur ing tech niques and new tech nolo gies, as well as its employ ees.

Ben e fits
Selux Corporation's ben e fit phi los o phy is simple - we want to help our employ ees to build great futures. We are doing that through com pre hen sive health plans, well ness pro grams, dental and vision cov er age, short and long term dis abil ity pro grams, com pany paid life insur ance, 401(k), train ing pro grams, and an empha sis on work-life bal ance. Selux is com mit ted to offer ing afford able ben e fit plans to its employ ees by having low employee con tri bu tions, co-pay ments, and deductibles, while pro vid ing access to the best pos si ble care avail able. Con tact our Human Resource Depart ment for more detailed infor ma tion

Selux Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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