Supervisory Public Safety Dispatcher (Office Automation) with Security Clearance

---

Job description

Duties Administer emergency services communications operations in the DES Central 911 Dispatch Center, Fort Drum NY. Ensures information systems reliability and accessibility and prevents and defends against unauthorized access to systems, networks, and data Receive emergency alarms by telephone, Telecommunications Device for the Deaf (TDD), computer interface, and CAD equipment. Interprets emergency alarm locations, nature of emergencies, etc., and dispatches appropriate emergency response forces. Plan subordinates' work schedules and sequence of operations for short term periods of time to insure consistent staffing of the 911 Center, and even flow and distribution of work. Identifies developmental and training needs of subordinates, provides or arranges for professional developmental, on-the-job-training or formal training in a timely manner. Participate in meetings, conferences, committees and work groups representing Public Safety Dispatcher team. Make frequent critical decisions under highly stressful, time sensitive and emergency conditions independently based upon policy and procedure. Coordinate with the Assistant Fire Chiefs, Watch Commanders and Sergeants of the Guard and advises them on issues of Dispatch Communications. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position. This position requires the incumbent to obtain and maintain L3 Harris Symphony Dispatch Console User and Admin and VESTA 4.0 user and Admin within 6 months of employment. This position requires the incumbent to obtain and maintain MONACO D21 User and Admin, MONACO Emergency Manager Computer Aided Dispatch User and Admin within 6 months of employment. This position requires the incumbent to obtain and maintain Incident Command System (ICS) ICS 100, ICS 300 and ICS 700, within 6 months of employment. This position requires the incumbent to attend the Fort Drum Public Safety Dispatcher training and maintain continuous certification while employed in this position. This position requires the incumbent to possess and maintain throughout the duration of employment in this position the New York State Police Information System Network certification. This position requires the incumbent to possess and maintain throughout the duration of employment in this position the New York State Hazardous Material Awareness certification. This position requires the incumbent to possess and maintain throughout the duration of employment in this position Emergency Medical Dispatch System certification. This position requires a Department of Defense (DoD) Telecommunicator I and II (or equivalent) certification This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training. This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed. The duties of this position meet the criteria for compliance with Federal and Department of the Army Drug Free Workplace Programs. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Installation Management Command, Directorate of Emergency Services - Fort Drum employees with competitive status within the local commuting area. Current Civilian Employees of the Organization
Current Department of Army Civilian EmployeesIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: I have one year of specialized experience equivalent to the GS-08 grade level in the Federal service which includes working within a 911 Dispatch Center with the following duties 1) dispatching fire, police and emergency medical services as needed on the initial response to the scene of the incident serving as initial point of telephone contact for the public seeking emergency/non-emergency fire/police/medical services; 2) preparing and maintaining a properly documented communication log of all incoming telephone calls and incoming/outgoing radio transmissions; 3) monitoring Closed Circuit Television (CCTV) screens trained on sensitive areas/critical assets for a variety of security reasons; 4) recording prescribed information for call back/identification purposes; 5) determining priority of response and surveying the area where the services are required for available responding units; and, the ability to supervise. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. This position requires the incumbent to possess and maintain a certification the following certifications. Certificates must be uploaded at the time of application to receive consideration. Emergency Medical Priority Dispatch system. Department of Defense (DoD) Telecommunicator I and II (or equivalent) certification. Cardiopulmonary Resuscitation (CPR) Certification. New York Hazardous Materials certification. You will be evaluated on the basis of your level of competency in the following areas: Accountability
Attention to Detail
Leadership
Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08). Education This job does not have an education qualification requirement. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Logistics Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the typ

<!– job description page –>