Dispatcher

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Job description

Overview:

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Responsibilities:

MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and reports to the General Manger. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the General Manager as appropriate.

Current position schedule is Monday thru Friday 1 PM to 9 PM with 40 hours per week. Schedule is subject to change based on the need of the operation.

Job Responsibilities:

• Takes client calls and communicates issues with drivers and General Manager as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to the General Manager as appropriate.
• Must have the ability to assist with operational needs when necessary to help cover student bus minority and local driving.
• All other duties, as assigned.

Qualifications:

Talent Requirements:

• Knowledge of local Putnam County area.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Ability to learn new software and be proficient in the use of Microsoft Office.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Ability to make operational decision quickly.
• Clean driving record and ability to pass regular Drug & Alcohol tests.

MVMV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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