Information Technology Specialist L1

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Job description

Are you passionate about technology and looking to kick-start your career in IT support? Join our dynamic and diverse team as an IT Support Specialist Level 1, where you'll work alongside experienced technicians and contribute to maintaining a smooth and efficient IT environment.

Key Responsibilities:

• Perform general maintenance, troubleshooting, and repair tasks for computer systems and peripherals.


• Manage service tickets and ensure timely resolution of issues.


• Install equipment following manufacturer specifications.


• Resolve access card issues and provide hardware/software support.


• Sanitize and dispose of IT equipment properly.


• Monitor network devices and assist in network client support.


• Integrate printers/scanners and set up telephony equipment.


• Operate AV display systems.


• Assist with Video Teleconference (VTC) system administration, scheduling, and configuration.

Skills and Experience:

• Minimum of 3 years of relevant work experience with the Department of Defense (DoD) or similar.


• Proficiency in supporting PC components, hardware, wireless networking, and software installation.


• Experience in maintaining workstations, network access, and system documentation.


• Capability to create, modify, and delete user accounts.


• Provide multi-level Help Desk support and troubleshooting.


• Perform system configuration, upgrades, and modifications.


• Analyze and troubleshoot system anomalies.


• Prepare systems for operational use and support operational tests.


• Excellent communication and interpersonal skills.


• Ability to thrive in a fast-paced environment.

Education and Certifications:

• Bachelors degree in Arts (BA) or Science (BS) preferred; equivalent work experience may be considered.


• CompTIA Network+ or equivalent certification to meet DODM 8140.03 Tech Support Specialist Level 1 requirements.


• Security+ or equivalent certification to meet DODM 8140.03 standards, or must obtain within 6 months of hire.

Benefits:

• Comprehensive medical, dental, vision, disability, and life insurance plans.


• Flexible Spending Accounts.


• 401(k) retirement savings plan.


• Paid Time Off (PTO).


• Tuition reimbursement opportunities.


• Paid federal holidays.

MUST HAVE A TS/SCI TO BE CONSIDERED FOR POSITION

Keenbee Talent Solutions is a Native Alaskan Women owned sdb specializing in the placement of highly skilled professionals in Accounting, Finance, IT/MIS and Cleared Federal Government positions. Keenbee Talent has been in business since 1997 servicing New Mexico and the surrounding states with high results. Keenbee Talent Solutions is an equal opportunity employment agency. We do not discriminate based on race, color, national origin, religion, ancestry, sex, age, disability, serious medical condition, spousal affiliation, sexual orientation, gender identity, or other classifications protected under the law.

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