Housekeeping Operations Manager - The Vista

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Job description

JOB SUMMARY:
About Christian Health:
We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are.

Why Join Our Team:

Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference - come join us!

We have an exciting opportunity for a Housekeeping Operations Manager to join the team at The Vista, northern New Jersey's premier Continuing Care Retirement Community (CCRC). This position requires a strong leader with a passion for hospitality and a commitment to service excellence. The Housekeeping Operations Manager is a pivotal role responsible for overseeing the daily operations of The Vista, ensuring exceptional resident experiences to the community's 200+ residents, and maintaining high standards of service. The Housekeeping Operations Manager will be responsible for planning and maintaining an effective organization, for administering labor and material controls, for training of personnel, and for effective management practices. This position reports to the Director and Assistant Director of Environmental Services for Christian Health. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.

Competencies:

Responsible for planning, organizing, supervising, coordinating, and controlling all activities necessary for maintaining the facility's physical environment in a clean and safe condition.

Requires excellent customer service skills with a focus on resident satisfaction and relationship building.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Responsible for ensuring that all resident inquiries or complaints are resolved to their satisfaction while working closely with other departments to ensure the smooth running of the operations.

Provides services that are above and beyond for resident satisfaction and retention.

Creates and nurtures an environment that emphasizes motivation, teamwork, continuous improvement and a passion for providing service.

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals.

Assists employees in understanding residents' ever-changing needs and expectations, and exceeding them.

Strives to continually improve resident and employee satisfaction.

Develops, implements, reviews, and updates written departmental policies as necessary.

Schedule: 8:00am-4:00pm, Monday - Friday, Weekends once per month, or more frequently as required.

Education: (2) year degree or Certification in related field preferred.

Christian Health offers a wide variety of benefits to full-time employees that includes:

Discounted health insurance

Dental Program

Paid Vacation, Personal days, Holidays and New Jersey Sick leave

401k plan for all employees who are 21 years old or older

Group Life Insurance & Voluntary Life Insurance

Tuition Reimbursement

Flexible Benefit plan

Employee Assistance Program

Direct Deposit

Credit Union

Child Day Care Center on campus

Gift shop on campus

Free onsite parking on campus

Free meals for all employees

Pay differentials

Exclusive employee discounts and special offers

Access to earned wages prior to payday

QUALIFICATIONS/REQUIREMENTS:

Demonstrates compliance with the CH ASPIRE Standards of Performance.

Skills:

Minimum (5) years' experience in environmental services or hospitality.

Minimum (3) years' in a supervisory or management position required

Experience in hospitality strongly preferred.

Administrative skills are highly desired (i.e. Word, Excel, Powerpoint, Outlook, other software), and must be organized.

Good communication skills; both verbal and written.

Excellent interpersonal skills.

Valid New Jersey Driver's License.

If you are interested in this great opportunity, please apply today on our website listed below.

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