Assistant Manager

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Job description

Job Description

Responsibilities:

Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs

Help achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.

Attend to all guest needs in areas of sales, service, complaints, and adjustments.

Build guest relationships to maximize customer satisfaction, loyalty, and retention.

Assist technicians in conveying repair and service needs to guests.

Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.

Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.

Provide direction and oversight to other technicians and assist where needed with services/repairs.

Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Perform Store Manager functions as business needs dictate.

Perform other duties as assigned and required by direct supervisor.

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