Dispatcher

---

Job description

Overview:

Location: Westampton, NJ

Position: Dispatcher (Administrative Support Worker)

Schedule: Monday - Friday 11:00 am - 7:30 pm

Position Overview

Coordinate and schedule the delivery of goods from the Distribution Center to franchise stores. Maintain communications with all interested parties throughout the delivery process to insure and facilitate the best possible product delivery and service.

Responsibilities:
Principal Duties and Responsibilities

Dispatches fleet at distribution center and related hubs ensuring that all routes are staffed appropriately.

Reviews time cards and E-time - corrects E-time scans.

Tracks status of vehicles and equipment.

Reacts to breakdowns and accidents.

Manages driver check-in to address overages, shortages & damages along with proper driver sign out at end of shift.

Maintains accurate records on the movement of goods to store locations.

Schedules drivers for next shift.

Processes PeopleNet trips from driver computers.

Ensures compliance with Department of Transportation Hours of Service.

Creates weekly mileage report for all units.

Reviews accuracy of shuttle drivers' payroll submissions.

Tracks over/under hours for route drivers.

Available to work overtime when needed.

Supervision Exercised

This position has no direct supervisory responsibilities.

Qualifications:
Qualifications & Skills

High School Diploma or equivalent required.

Strong oral and written communications skills

Ability to interact well with employees

PC Literate

5+ Years of transportation industry experience or equivalent education

Physical Demands

Ability to sit for extended periods of time

Ability to operate a computer key board and to view a computer screen for extended periods of time

Ability to push, pull and lift up to 25 pounds often and 50 pounds occasionally

Competencies

Communication: LISTENS AND SHARES: Provides regular, consistent, and meaningful information. Listens carefully to others and ensures message is understood. Ensures important matters are shared with all appropriate parties. CLARITY: Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation and tone to enhance understanding. Demonstrates professionalism through body language, including eye-contact and posture. Tailors communication style to needs of the recipient.

Customer Service: Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Meeting Expectations/Production Standard: Handles a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow effectively.

Planning and Organizing: Establish courses of action for self and others to ensure that work is completed efficiently.

Problem Analysis and Problem-Solving: Considers multiple sides of an issue. Weighs consequences before making final decision. Makes informed decisions based on available information. Recognizes issues, and determines actions needed to advance the decision-making process. Follows up as necessary.

Self-Development: Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

<!– job description page –>