Operations Supervisor

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Job description

Job Description

Technical Operations is an organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. The Technical Operations' team in Englewood Cliffs, NJ manages playout and monitoring for NBCUniversal's Domestic Cable Sports, News, Entertainment and International channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.

Job Duties

Supervise a shift of on-air cable operations for 35 networks (including 80 distribution channels) and Peacock streaming events.

Monitor and maintain satellite, fiber, and terrestrial distribution streams

Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels

Manage daily maintenance events in the NOC

Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, Entertainment and International channels

Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)

Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution

Lead operational triaging and documentation for issues affecting the on-air operation

Develop and distribute detailed scheduling plans and transmission information for live events

Maintain and assist in the creation of new SOPs and Guidelines

Perform live event transmission tasks including satellite tunings, fax-through and fiber bookings

Lead the execution of live events on all Sports, News, Entertainment and International networks such as Olympics, E! Red Carpets, WWE Raw, MLB, NBA, NHL, Golf, Watch What Happens Live, and Premiere League soccer

Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress.

Serve as decision-maker for the execution of all contingency situations for live events

Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks

Support NBC Broadcast Network and Telemundo's 24x7 disaster recovery operation

Assist with project management related to operational improvements

Continue to exceed expectations in on-air reliability and customer service for all NOC clientele

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