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Contact Center Architect

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Syntricate Technologies Inc

2024-10-03 18:40:20

Job location Edison, New Jersey, United States

Job type: fulltime

Job industry: Construction

Job description

Hi Friend

Hope you are doing well

Number of position : 5

Only Full Time - No C2C and No Contract / No Transfer

I, Salman Shaikh would like to share a job opportunity as Contact Center Architect based in Edison NJ location for a Fulltime position.

In case, if you are not comfortable with this location, please share your preference with contact details for further requirements

Kindly find the JD below and let me know if you are available for the same.

Contact Center Architect

Job Location: Edison NJ

Duration: Full time

Contact Center Architect - 12-20 Yrs.

For Contact Center Architect

Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.

At least one year of experience in Cloud Contact Center design and implementation.

Ability to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.

Ability to conduct solution reviews with customer's leadership team and Architecture Board.

Ability to design the solution in compliance with customer's security standards.

Ability to callout risks if any in the early stage of the project.

Ability to mentor or guide implementation team.

Design Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.

Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound calls

Review of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice

Collaborate with integration partners for setting up SIP trunk over internet.

API consultancy for Customer to enable Live Chat links on the web portals and apps

Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment

Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.

Develop and implement Use cases

Strategy for Go-live support and stabilization.

Help in reviewing performance and capacity requests as well as design solution resolution.

Please reply me with your updated resume and required details:

Full Name:

Best number to reach you:

Work authorization/Visa Status:

Current Location:

Current Compensation:

Expected Compensation:

Best time to call you:

Waiting for your earliest response

Thanks & Regards



Salman Shaikh

(phone number removed) (Cell)

Boston, MA

(url removed)

Inform a friend!

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