Customer Support Representative (In-Person)

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Job description

Description:

• Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business
• Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely
• Handling all of the transactional aspects of each client relationship, including normal incoming orders as well as emergencies such as new product launches
• Working closely with the sales team to coordinate our business development efforts by alerting sales representatives about business opportunities as well as potential pitfalls in our transactions
• Monitoring incoming business volume to ensure that we continuously meet volume expectations
• Ensuring that our operations, quality and technical teams have the proper specifications to produce every client order
• The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.

Requirements:

• The positions are located in Sanford, NC and Clifton NJ; all candidates must be within commuting distance from either one of these locations
• There is some travel time required, both local and air travel
• Candidates must possess excellent interpersonal, communication and presentation skills and must be proficient in the use of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint). Familiarity with Salesforce is a plus
• Customer support experience in business-to-business settings and a college degree is strongly preferred
• Bilingual - Spanish and English

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