Hotel Front Desk Clerk

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Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$18 hourly

Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

With 53 rooms located in the heart of this beautiful region, Bluebird Sunapee is the perfect, affordable lodging option for families and friends looking to explore everything the area has to offer in all four seasons.

A year-round destination, the Sunapee area of New Hampshire offers everything from 3-season canoeing, biking, and hikingâ€"to alpine skiing and snowboarding, ice fishing, and snowshoeing. With the Mt Sunapee State Park on Lake Sunapee just a short walk behind the hotel and Vail's Mount Sunapee Ski Resort just across the street, Bluebird Sunapee is in the center of the region's best activities.

Compensation details: 18-18 Hourly Wage

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