Sr. IT Operations Analyst

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Job description

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.

Duties and Responsibilities:

• Identify and close knowledge gaps

• Primary understanding of designing, deploying, and troubleshooting client endpoints

• Perform all job functions consistent with client policies and procedures

• Assist with IT infrastructure improvements for client

• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support

• Interact as needed with the IT service provider and client stakeholders

• Provide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation

• Assist with program account creation, account setup and account access

• Configure workstations and user accounts, including phone, Ethernet, computer, docking station

• Provide equipment and services orientation to new employees

• Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets

• Maintain equipment and software inventory

• Coordinate the purchase of new workstation, software and license renewals

• Perform other client task and duties as required

Skills and Qualifications:

• Minimum 5+ years of experience

• Bachelor's Degree in Information Systems or related degree; or equivalent cobmination of education, training certifications, and experience

• Experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:

  • Microsoft 365

  • Active Directory Users and Groups

  • Azure AD

  • Jamf

  • Intune

• Experience with Endpoint Security software including:

  • Configuration / deployment management tools such as JAMF, Intune, etc.

  • Endpoint Detection and Response Tools such as Sentinel One and Microsoft Security

  • Group Policy

  • Email security

• Solid understanding of network connectivity, wireless and wired

• Familiarity with aviation and Part 139 airports a plus

• Automation and central deployment experience

• Strong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)

• Understand ITIL Concepts (certification is a plus!)

• IT Service Management tooling (ServiceNow, FreshService, etc.)

• Management and deployment experience of 3rd party software platforms and solutions

• Vendor management experience

• Ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members

• Demonstrates strong knowledge and developing expertise in end user technologies

• Excellent interpersonal skills

• Strong orientation to customer service

• Asks for help and works collaboratively with team members when issues present themselves

• Ability to document processes and train team members with ease

• Successfully executes all assignments timely and within acceptable quality levels

• Well organized with strong asset and license capacity planning experience

• Ability to deploy and support misc. office equipment (printers, projectors, video conf.)

• Experience with physical security management solutions

• Flexible to provide some after-hours support and escalation

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. CompucomStaffing Supports Equal Employment Opportunity CompucomStaffing , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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