Administrative Assistant

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Job description

About Senior Marketing Specialists

At Senior Marketing Specialists, your Medicare FMO, our passion is serving the senior market and equipping independent agents with Medicare carriers and tools that enable you to thrive, not just survive. SMS has been helping independent agents and agencies succeed in the senior insurance market for over 35 years! As a Medicare FMO, we have one goal-to do everything we can to help the independent agent become successful in the Senior Market. We genuinely care about the agents we work with and want to help them succeed.

Job Summary
We are hiring a Administrative Assistant to join our team. This role provides an opportunity to work closely with agents, serving as a liaison between agencies and insurance carriers, while supporting our business partners with administrative and customer service excellence. If you are passionate about customer service, enjoy multitasking, and excel in administrative coordination, this position offers the perfect blend of front-office engagement and behind-the-scenes support.

Primary Responsibilities

• Answer and manage calls through a multi-line online phone system, ensuring seamless communication with agents and customers.

• Deliver exceptional customer service and exhibit the highest level of professionalism in all interactions.

• Manage multiple tasks efficiently to support the business and agent operations.

• Update, maintain , and research agent data within the CRM system to ensure accuracy.

• Provide general administrative support and assist with department-wide coordination of projects.

• Use Microsoft Office Suite tools (Outlook, Excel, etc.) proficiently to meet operational needs.

• Ensure attention to detail in all tasks to support accuracy and consistency across operations.

Primary Skills & Requirements

• Exceptional Customer Service: Demonstrated ability to provide outstanding support with professionalism and courtesy.

• Strong Communication Skills: Able to communicate clearly and effectively over the phone and in writing.

• Multitasking Ability: Comfortable managing multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office Suite: Strong skills in Outlook, Excel, Word, and other relevant applications.

• Detail-Oriented: High level of accuracy when updating records and handling administrative tasks.

• Adaptability: Willingness to assist across departments with various tasks and projects.

• CRM Experience (Preferred): Ability to navigate and maintain agent data in a Customer Relationship Management system.

• Team Player: Collaborative mindset with the ability to work effectively with internal teams and external agents.

• Problem-Solving Skills: Proactive in identifying and addressing challenges to support agent business operations.

• Reception & Front Office Support: Comfortable managing front desk responsibilities and directing inquiries.

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit .

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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