Senior Analyst - Onsite Technical Support

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Job description

Marsh McLennan is seeking candidates for the following position based in the Ridgeland, MS office. This role is 100% onsite.

Senior Analyst - Onsite Technical Support

What can you expect?

Join the worlds largest professional services firm in the area of risk, strategy and people

We operate an open and collaborative culture, developing our staff to reach their potential

In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success

You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests

What is in it for you?

Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good

Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career

A fast-paced, exciting and friendly culture

Competitive salary, benefits, 401K matching, retail discounts and much more

We will count on you to:

Performs installations/builds, training, maintenance, troubleshooting and repair of desktop technology hardware and software

Determines appropriate hardware and software based on corporate policy and end user requirements

Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues

Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves

Assists in administration and maintenance of technology infrastructure components

Uses corporate incident management system to record and track all support work

Maintains accurate hardware and software records for corporate assets

Assists with the procurement of hardware and software

Supports teams abilities and functions through positive customer relations

What you need to have:

High School diploma/GED

3-5 years of customer service experience (help desk / support experience)

Experience providing Technical Troubleshooting to end-users

Strong communication skills both written and verbal

Exceptional customer service skills

Knowledge of company desktop operating systems and software

Knowledge of standard computer hardware

Ability to independently plan, organize and prioritize ones own activities

Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team

What makes you stand out:

Bachelors Degree preferred

Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern

Experience with Nexthink, ServiceNow, Power BI, scripting for Windows systems

Marsh McLennan(NYSE: MMC) is the worlds leading professional services firm in the areas ofrisk, strategy and people. The Companys 76,000 colleagues advise clients in 130 countries.With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.Marshadvisesindividual and commercial clients of all sizes on insurance broking and innovative risk managementsolutions.Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.Mercerdelivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, (link removed), follow us onLinkedInandTwitteror subscribe toBRINK.

Marsh McLennan and its Affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

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