Helpdesk

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Job description

Required Skills/Experience

Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.

Preferred:

Experience with Client system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365.

Position Description

This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.

This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely.

The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.

Common tasks will include imaging PCs, issuing equipment to Client employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.

Technician is responsible for logging and tracking issues through a Client ticketing system and escalating more complex problems to higher-level IT staff when necessary.

Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.

Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role.

The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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